Jahnavi Mateo

Senior student pursuing a Bachelor's Degree in Bilingual Executive Communication at UTP, with proven experience in international program logistics, field interpretation, and cross-cultural operations. Skilled in streamlining inter-institutional workflows, leading cross-functional volunteer teams, and delivering high-touch client relations. Goal-driven professional focused on driving organizational efficiency through strategic communication, adaptability, and operational excellence in multinational environments.

Bilingual Translator & Interpreter (Community Project) - Global Brigades Foundation of Panama - Panama

(2025-01 - 2026-01)

• Facilitated seamless, real-time cross-cultural communication between U.S. healthcare medical professionals and local patients during health and water relief brigades.
• Provided accurate consecutive interpretation of complex medical symptoms, diagnoses, and treatments while ensuring cultural sensitivity.
• Managed patient flow logistics and interpreted field research interviews between American university students and community leaders.

Activities & Logistics Coordinator - School for International Training (SIT) - Panama

(2022-01 - 2025-01)

• Planned and executed comprehensive logistical itineraries for study abroad cohorts of 30 to 40 international students, ensuring strict adherence to schedules.
• Led the recruitment, onboarding, and continuous training of volunteer personnel for organizational and field operations.
• Designed and deployed an end-to-end participant feedback system that directly improved volunteer experience and program satisfaction ratings.

Operations & E-commerce Lead - Suvi Shop PTY - Panama

(2020-01 - 2021-01)

• Managed the end-to-end cycle of product procurement, inventory tracking, and online order fulfillment to optimize customer response times.
• Executed targeted digital marketing campaigns and social media strategy, increasing brand reach and online sales conversion.

Customer Service & Onboarding Assistant - La Tablita de la Carne - Panama

(2024-01)

• Delivered high-standard customer service and efficient order management in a fast-paced, high-volume environment.
• Supported the onboarding, practical training, and shift supervision of newly hired team members.

B.S. - Bilingual Executive Communication - Technological University of Panama (UTP) (2022-01)

Bilingual High School Diploma - Science - Saint John Bilingual School (2010-01 - 2021-01)