Joel Carrera

I am a seasoned operations leader with an 6-year track record in optimizing team performance and enhancing customer experiences. My expertise lies in managing cross-functional teams, aligning them with program goals, and driving efficiency and innovation. I have a robust background in evaluating customer accounts, implementing strategic initiatives, and fostering positive team dynamics.

With a passion for education and effective communication, I bring a unique blend of skills that can contribute significantly to any organization's success. Let's connect and explore how my expertise can elevate your team's performance and customer satisfaction.

I am a professional with over sevenyears of leadership experience, I've excelledin optimizing team performance and achieving programobjectives. My tenure at iQor Panamá, from Customer Care Agent to Operation Supervisor, showcases my abilityto drive improvements in performance and productivity. I'm passionate about education, with teaching and tutoring experiencethat underscores my commitment to individual developmnet.

I bring a proven track record of success, ready to contribute to any team or organization.

Bachelor's Degreein English as a Second Language with a Specialization in Teaching Methodology