Jonathan Williams

Results-driven university student pursuing International Business and Marketing at Universidad Tecnológica de Panamá, with hands-on commercial and operational experience in multicultural corporate environments. Skilled in B2B lead generation, financial processes and CRM operations (Salesforce). Builds AI-powered workflow automations end to end — from multi-agent systems on LLM APIs to WhatsApp-integrated lead and order flows — to cut manual work and speed up sales and marketing cycles.

Fully bilingual (Spanish–English), able to perform under pressure and coordinate operations aligned with U.S. and international standards.

Customer Service & Financial Operations Representative at ALORICA · Bill Spend & Expense (2026 – Present)

• Operational and financial support for the Bill Spend & Expense (Bill.com) business line in the U.S. market.
• Handling of complex financial inquiries, dispute resolution and verification of transactional processes.
• Integration of accounting systems into client billing and operational processes.
• Consistent achievement of quality, customer satisfaction (CSAT) and operational efficiency metrics.

AI Automation & Web Solutions Developer at Freelance (2026 – Present)

• Designing a multi-agent AI marketing platform for SMBs (Python, FastAPI, LangGraph, Claude API) that automates market research, strategy generation and content creation.
• Built web solutions for local businesses with WhatsApp-integrated lead capture and order workflows that route customers straight to sales.
• Automated research, copywriting and reporting tasks with AI agents and prompt engineering.

Commercial Strategist at BLOWMEDIA360

• Development of B2B lead generation strategies and key account prospecting.
• Implementation of Generative AI tools to automate marketing and sales workflows.
• Management of commercial relationships through CRM platforms (Salesforce).

Bachelor's Degree in International Business and Marketing – Universidad Tecnológica de Panamá (UTP) (2030)