KeilyMariee
CUSTOMER SERVICE | RETAIL SALES
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Sobre mí
Responsible and proactive individual, customer-service oriented with experience in direct customer care and handling high-pressure situations. Currently working in customer service, developing effective communication, problem-solving, and teamwork skills. Seeking opportunities to continue professional growth and add value to the company.
Experiencia
Merchandiser – General Assistant - Félix B. Maduro
(2025)
Bilingual Customer Service Agent (English – Spanish) - Alorica – Panama - Panama
(2026)
- Assisting international clients in English and Spanish.
- Conflict resolution, complaint handling, and customer retention.
- Meeting quality metrics, CSAT, and handle time targets.
- Professional communication, empathy, and working under pressure.
- Use of systems, platforms, and digital tools.
Educación
Primary Studies - Colegio Bilingüe Rey de Paz
Secondary Studies - Buen Pastor Veranillo, Instituto Fermín Naudeau — Panama City
High School Diploma - Bachiller en ciencias - Instituto Fermín Naudeau — Panama City (2025)
Planned Academic Formation - Piloto Comercial - Universidad ALAS
Professional Makeup Course - Escuela de Belleza Panamá (2026)
