Senior Advisor Finance Analysis | GBO Organization at Dell Technologies (2017-01 – Present)
- Partnered with various departments to manage P&L performance and growth.
- Mitigated financial risks aligning business performance with growth strategies.
- Led cash flow optimization and reduced operational costs through collaboration.
- Delivered strategic pricing recommendations to maximize margins.
- Strengthened compliance through testing and audit reviews.
- Partnered with FP&A for improved forecasting and risk management.
- Collaborated with Accounts Receivable to enhance working capital efficiency.
- Successfully drove sustainable growth in financial performance.
- Achieved significant cost reductions in dissatisfaction costs.
- Enhanced working capital leading to improved cash flow.
- Improved competitive positioning through strategic deals.
- Strengthened internal controls reducing compliance issues.
- Increased financial accuracy and improved risk management.
- Expanded collaborative efforts across functional teams for better results.
Senior Advisor Finance Analysis | Special Pricing at Dell Technologies (2016-01 – 2017-01)
- Generated insights on pricing metrics aiding business growth.
- Collaborated on strategic projects ensuring end-to-end ownership.
- Assessed pricing strategies and recommended revenue-focused adjustments.
- Supported senior leadership decision-making processes.
- Enhanced pricing mechanisms through data-driven analysis.
- Engaged with cross-functional teams for consistent strategy execution.
- Led initiatives to standardize pricing frameworks across platforms.
- Facilitated significant revenue growth through optimized pricing.
- Achieved strategic alignment on major pricing projects.
- Improved pricing accuracy supporting profitability.
- Enhanced collaborative efforts with key stakeholders.
- Successfully implemented pricing adjustments for increased profits.
- Strengthened decision-making with comprehensive analysis.
- Achieved significant impact through strategic pricing insights.
Business Analyst Manager II at Dell Technologies (2013-01 – 2016-01)
- Managed financial services billing ensuring accuracy and compliance.
- Built strategic partnerships leading to collaborative success.
- Enhanced processes improving customer satisfaction and revenue.
- Led initiatives for operational excellence and process improvement.
- Developed systems for efficient financial tracking and reporting.
- Engaged stakeholders creating aligned business objectives.
- Implemented performance metrics improving operational standards.
- Achieved compliance and accuracy in billing operations.
- Strengthened partnerships yielding increased collaboration.
- Improved customer experience significantly enhancing revenue.
- Successfully optimized financial tracking systems.
- Executed operational improvements boosting performance.
- Established effective communication across departments.
- Achieved operational excellence through enhanced processes.
Fraud Prevention – Global Role at Dell Technologies (2013-01 – 2013-01)
- Led global fraud prevention initiatives standardizing processes.
- Implemented best practices minimizing operational risks and losses.
- Delivered strategic updates providing insight for executive decisions.
- Enhanced fraud detection systems through analytics.
- Developed global compliance frameworks fostering standards.
- Monitored regional performance aligning with global strategy.
- Strengthened interdepartmental cooperation in fraud prevention efforts.
- Reduced operational losses through improved fraud practices.
- Standardization led to increased global fraud prevention consistency.
- Executives benefited from strategic insight enhancing decisions.
- Significant risk reduction achieved via best practices.
- Global compliance strengthened improving cross-region safety.
- Developed robust analytics significantly reducing fraud incidents.
- Achieved stronger interdepartmental ties combating fraud effectively.
Order Verification & Credit Card Manager – LATAM at Dell Technologies (2008-01 – 2013-01)
- Led a 25+ member regional team overseeing order verification, credit card operations, and fraud prevention across LATAM, ensuring operational excellence and compliance.
- Spearheaded the strategic transition of Chargeback Operations to Panama, achieving an 88% reduction in losses and reported cases, with direct positive impact on P&L.
- Expanded and strengthened LATAM fraud prevention frameworks, reinforcing controls for prepaid and terms-based transactions, significantly reducing exposure to financial risk.
- Acted as a key partner to Finance, Risk, Legal, and Technology teams, aligning operational controls with business growth objectives.
Sales Support Supervisor – Americas at Dell Technologies (2005-01 – 2008-01)
Directed high-performing order processing teams, achieving productivity, SLA, and quality targets. Managed transitions of new functions (Quality, Federal Accounts, Monthly Billing), ensuring operational control and compliance. Coordinated weekly with U.S. counterparts, driving process improvements and metric optimization.
Inside Sales Representative at Dell Technologies (2003-01 – 2005-01)
Sales representative (offline and online), managed order entry process and drive quality for U.S. orders.
