Leo Paredes
Agente de ventas
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Sobre mí
Customer Service: Sales Agent, and to guide the customer to the best experience and to achieve their goals of the call. To perform detail of bill of electricity charge, also to answer any questions or concerns.
Experiencia
Sales Agent at ALORICA CALL CENTER (2023 – 2025)
- Customer Service: Sales Agent, and to guide the customer to the best experience and to achieve their goals of the call. To perform detail of bill of electricity charge, also to answer any questions or concerns.
Customer Service at COPA AIRLINES CALL CENTER (2014 – 2022)
- Customer Service: Ticket Sales and to explain any questions or concern, to get the best Customer Service I had to offer. Show customer and send ticket route and provide check in if needed.
Customer Service at SITEL GO-PRO CALL CENTER (2013 – 2014)
- Customer Service: Agent troubleshoot via phone call to fix customers camara and to pair the product via Wifi and to explain the camaras functions also to sale the Go-Pro camara. To send customer videos if the problem still not fix so he, or, she can follow the steps to get the camara working or, replace if needed.
Customer Service at SITEL, COMCAST CABLE COMPANY CALL CENTER (2008 – 2013)
- To troubleshoot with the customer to fix cable, or, phone and internet in one call. Guide the customer through step by step to get their signal fix. Then after fixing the issue we could sale to the customer or, upgrade product. Took escalations and also sold after fixing problems and sales coach sometimes.
GENERAL MANAGER at CHRISTY S CORAL GABLES- MIAMI, FLORIDA. (2001 – 2007)
- Supervision of sales products.
- Supervision of customer service for waiters.
- Changing prices of products with the seasons.
- Making sure the waiters know their plan of the day.
- Making sure of new shift changes for waiters.
GENERAL - MANAGER. at NACHO & SONS - MIAMI FLORIDA (1994)
- Supervisor of sight.
- Making sure workers have their materials for the job at hand.
- Supervisor of materials of every job on sight.
- Paying workers extra for good work and hours.
Educación
AA Degree – Florida State University (1992 – 1995)
Diploma – Miami Sunset Senior High School (1989 – 1992)
Diploma – Hammocks Middle School (1989 – 1992)
