Luanna Roux

Bilingual Human Resources and Operations professional with 15+ years of experience supporting global HR and talent initiatives across North America and Latin America. Proven expertise in stakeholder management, recruitment coordination, onboarding, project execution, process improvement, and employee lifecycle administration within multinational environments. Experienced working with senior leaders, managing high-volume requests, coordinating cross-functional projects, and delivering exceptional customer service while maintaining confidentiality and attention to detail.

Advanced users of Workday with a strong ability to manage complex processes, communicate effectively across time zones, and drive operational excellence. Strong knowledge of Brazilian payroll practices, labor legislation, payroll taxes, social security obligations, employee benefits administration, and HR compliance. Experienced working with Workday, E-social, SAP, Excel, and payroll service providers.

Recognized for analytical thinking, attention to detail, continuous improvement, and delivering excellent employee experience.

HUMAN RESOURCES OPERATIONS COORDINATOR at CATERPILLAR (2018-09 – Present)

• Coordinate HR projects and employee lifecycle activities across Brazil, Mexico, and the United States, ensuring timely execution and stakeholder alignment.
• Partner with managers, HR leaders, employees, and cross-functional teams to support hiring, onboarding, promotions, transfers, and workforce changes.
• Manage high-volume requests while maintaining service excellence, confidentiality, and adherence to established timelines.
• Serve as a primary liaison between employees, HR teams, leadership, and service providers, ensuring effective communication and issue resolution.
• Track project progress, maintain documentation, and support process improvements that enhance operational efficiency and employee experience.
• Support recruitment and talent acquisition activities, including candidate administration, onboarding coordination, and stakeholder communications.
• Collaborate with global teams across multiple time zones, providing consistent support to internal customers and leadership.
• Coordinated monthly payroll processing for Brazil and LATAM employees, ensuring 100% on-time payroll execution.
• Managed employee lifecycle transactions including hires (matricula control), promotions, transfers, leaves of absence and terminations.
• Partnered with external payroll providers to ensure payroll accuracy and compliance.
• Reviewed payroll calculations, vacation payments, bonuses, severance, taxes and statutory deductions.
• Supported payroll audits and internal compliance reviews.
• Ensured compliance with Brazilian labor legislation, social security requirements and payroll tax obligations.
• Developed payroll reports, HR dashboards and KPIs using advanced Excel.
• Identified and implemented payroll process improvements, reducing manual work and increasing efficiency.

HUMAN RESOURCES MANAGER at SECURITY COMPANY CSC (2017-01 – 2018-12)

Complete Human Resources management, personnel training, first entry induction.

• Interview, recruitment and selection of personnel.
• Preparation of employment contracts.
• Coordination of shipping these to Mitradel.
• Coordination of pre-entry exams.
• Application of psychological tests.
• Quarterly evaluation.
• Organization of staff activities.
• Employee benefits management.
• Coordinate and meet deadlines for regional HR processes.

HUMAN RESOURCES GENERALIST at ALCOGAL (2014-01 – 2016-12)

Responsible for the complete process of recruiting and selecting vacancies for the entire firm (approximately 225 employees), induction of new employees, preparation of employment contracts, coordination of messaging to MITRADEL, management of collaborator files.

• Delivery of marking cards.
• Taking a photo for ID.
• Completing forms.
• Meetings with immediate bosses for job description.
• Presentation of shortlist.
• Monitoring of collaborators.
• Evaluation.
• Application of psychological tests.

Postgraduate in Emotional Intelligence – University of Barcelona: ISEP Institute (2017-01 – 2018-12)

Master of Business Administration in specialization in Human Resources – Interamerican University of Panama (2015-01 – 2016-12)

Postgraduate in Specialization in Senior Management – Interamerican University of Panama (2015-01 – 2016-12)

Bachelor's degree in psychology – University of Panama (2013-12)

Au Pair Cultural Exchange – Wayne, New Jersey (2012-01 – 2012-12)