Manager – OTC at Estee Lauder Company (2024-01 – Present)
- Manage and Support North America and Canada Online (Revenue of 800M USD) & Deductions (50M USD) Order to Cash Flow.
- Meeting our KPIs on a monthly and Quarterly Basis. Based on overdue days keeping 75% within 16 days.
- Oversight of our third parties' operations services based in India.
- Continuous Improvements and Transformation approach for reporting Data within BI reports.
- Adapting new ways of E2E processes by cutting around 40 hours for specific tasks.
- Guide and Support the Team for escalations & reporting.
- In charge of reviewing and managing Controls and compliance by area; ultimately achieving our Sox controls metrics and gathering all the evidence is required for Online and Deductions.
- Responsible for a team of 4 people on site and 10 people outsource.
- Work with Wholesalers within North America, for example, Amazon, Ulta, Sephora and others.
- Used different Wholesalers platforms to dispute deductions such as Damages, Returns, Co-Op, Markdowns, Shortages, Destroy in Field, Pricing, freight and others.
- Great communication across Supply Chain Management, Finance, IT, Order Management, Customer Service and Brands.
- Decision making on different scopes to meet project deadlines.
- Work on acquisition of new legal entities. System D365.
Team Lead – OTC Online at Estee Lauder Company (2022-01 – 2024-01)
- Support online project integration across all ELC brands in SAP (around 40 brands) Revenue of 800M USD.
- SOX Control Reviews & Approvals for Internal and External Auditors.
- Continuous Improvements and Transformation with reporting chargebacks across all brands cutting 8 hours of work by report.
- Responsible for the Online Team. 3 people under my responsibility.
- Ensure achievement of Online KPIs and Write Off percentages.
- Great communication with the project teammates across Supply Chain Management, Finance, IT, Order Management, Customer Service and Project Managers, Directors and Vice Presidents.
- Decision making on different scopes to meet project deadlines.
Sr. Accountant – Cash Reconciliation Services at Grainger (2021-01 – 2022-01)
- Cash accounting services to Canada and the US.
- Bank Reconciliations for both counties.
- Intercompany journal entries and bookings
- Blackline reconciliations
- SAP ERP system used for all the above
Sr. Accountant – AR & Credit Lead at Under Armour APAC (2019-01 – 2021-01)
- APAC Collections (portfolio of 200M USD)
- Credit Analysis with D&B managing Order release by Season based on the customer score vs Country
- SAP FMS Implementation across all APAC making one system as a resource for the region
- Continuous improvement for end-to-end AR & Credit Processes within APAC (Australia, New Zealand, Hong Kong, China, Korea, Southeast Asia)
Professional. ACCTG – AR & Credit at Under Armour PTY (2017-01 – 2019-01)
- Emerging Markets (LATAM, EMEA & APAC) Collections, Portfolio of 300M USD.
- Credit Analysis with D&B managing Order release by Season based on the customer score vs Country
- SAP FMS Implementation for LATAM and EMEA
AR & Credit Supervisor at Samsung Electronics (2015-01 – 2017-01)
AR & Credit Staff at Samsung Electronics (2012-01 – 2013-01)