Rigoberto Watson

I want the opportunity to demonstrate my capabilities, implement my knowledge, skills, idea & experience, and have a position within the company.

Customer Service Representative at HEYA (2024-10 – 2026-02)

The Customer Service Representative is responsible for promoting favorable interaction with patients, providers and payers through prompt, accurate and courteous resolution of telephone and written inquiries. This position is primary responsible for inbound calls relating to medical, pharmacy, vision, and related healthcare options.

• Promoted favorable interaction with patients, providers and payers
• Resolved telephone and written inquiries promptly and accurately
• Handled inbound calls relating to medical, pharmacy, vision, and related healthcare options

Customer Service Logistics at Support Services Group Panama (2023-09 – 2024-05)

I manage customer inquiries and ensure satisfaction by providing prompt and accurate information. I coordinate with the warehouse team to maintain precise inventory records, facilitating efficient order processing and timely deliveries. My role includes addressing customer concerns related to shipments, tracking inventory levels, and ensuring seamless logistics and storage management to meet customer needs.

• Managed customer inquiries and ensured satisfaction with prompt and accurate information
• Coordinated with warehouse team to maintain precise inventory records
• Facilitated efficient order processing and timely deliveries
• Addressed customer concerns related to shipments
• Tracked inventory levels and ensured seamless logistics and storage management

Sales Specialist at Capital Pacifico Freight Forwarder & Logistic Panamá (2023-06 – 2023-09)

Managed client relationships and provided logistics solutions tailored to customer needs

• Managed client relationships and provided logistics solutions tailored to customer needs
• Coordinated with operations to ensure timely shipment handling and documentation
• Followed up with clients on quotes, bookings, and service updates
• Maintained accurate records in internal systems and supported process flow

Operation coordinator at Rozo & Co (2023-05 – 2023-06)

As an Operations Coordinator, I oversee daily logistics activities, ensuring efficient workflow and coordination. I manage warehouse operations and maintain precise inventory records, ensuring seamless supply chain management and optimal storage solutions.

• Oversaw daily logistics activities
• Ensured efficient workflow and coordination
• Managed warehouse operations
• Maintained precise inventory records
• Ensured seamless supply chain management and optimal storage solutions

Customer service and sales representative at Radius Panama (2022-03 – 2023-05)

Customer service and sales representative

• Provided customer service and sales support

Customer Care Representative at Sitel Group (2020-05 – 2020-12)

Customer service & sales Representative

• Provided customer service and sales support

Boarding officer at MSC Mediterranean Shipping Company (2019-08 – 2020-02)

As a Boarding Officer, I ensure the smooth arrival and departure of vessels, managing all necessary inspections and documentation. My role also involves overseeing warehouse operations and maintaining accurate inventory records to ensure efficient logistics and storage management.

• Ensured smooth arrival and departure of vessels
• Managed all necessary inspections and documentation
• Oversaw warehouse operations
• Maintained accurate inventory records
• Ensured efficient logistics and storage management

Operation coordinator at COSCO SHIPPING Lines (2014-10 – 2018-09)

As an Operations Coordinator, I manage daily logistics activities, including overseeing warehouse operations and maintaining accurate inventory records. I assign dock positions after confirming berthing availability and prepare arrival and departure reports for mother and feeder vessels, detailing total units loaded and discharged. I ensure vessels comply with the pro forma schedule and handle invoicing operations, sending all verified invoices to the main office.

I provide necessary reports to the Autoridad Marítima de Panamá (A.M.P.) and monitor terminal operations to ensure all shipments are properly loaded and discharged. Additionally, I maintain contact with shipping and port authorities for cargo tracking.

• Managed daily logistics activities
• Oversaw warehouse operations
• Maintained accurate inventory records
• Assigned dock positions after confirming berthing availability
• Prepared arrival and departure reports for mother and feeder vessels
• Ensured vessels complied with pro forma schedule
• Handled invoicing operations
• Provided necessary reports to Autoridad Marítima de Panamá (A.M.P.)
• Monitored terminal operations
• Maintained contact with shipping and port authorities for cargo tracking

Licenciatura in Ing. en Transporte y Logística – Universidad Interamericana de Panamá (2020 – 2024)