Tomas Chin

Bilingual professional (Spanish/English) with experience in customer service, consultative sales, and collections management within the international contact center industry. Skilled in effective negotiation, conflict resolution, and assertive communication, with proficiency in CRM platforms, meeting performance targets, and a continuous focus on customer satisfaction.

Collections Representative at Spectrum Company / Foundever (2025-09 – Present)

• Utilized effective communication and negotiation techniques to encourage timely payments and maximize account recovery.
• Consistently achieved and surpassed key performance indicators including collection rate, productivity, quality, and customer satisfaction.

Sales and Primary Solutions at Best Buy Company / Alorica (2025-09 – 2025-12)

• Built strong customer relationships through effective communication, product knowledge, and problem-solving.
• Consistently ranked among the top-performing sales agents based on sales performance and customer service metrics.

Customer Service and Account Management at WestCoastPTY (2023-01 – 2025-09)

• Managed social media accounts, increasing project-related social media views by 77%.
• Developed and implemented social media strategies to improve brand visibility and online presence.

Humanities High School Diploma in Humanities – Instituto Fermin Naudeau (2020 – 2023)

– Colegio Gabriela Mistral (2024)

– Instituto Interamericano (2025)