Yira Marlene

I am an enthusiastic, proactive and goal-oriented person, with communication, teamwork, time management and leadership skills. Proficient in planning and organizing travel itineraries, adept at navigating diverse environments, and committed to fostering positive relationships with local communities.

Front Desk Agent at The Santa Maria Luxury Collection Hotel (2025-09 – Present)

Front Desk Agent at luxury hotel providing customer service

• Greeted and assisted customers in a friendly manner
• Resolved customer inquiries and complaints effectively
• Kept the reception area clean and orderly
• Handled petty cash and processed payments when necessary
• Collaborated with other departments to solve customer issues
• Guided customers to their destination

College Internship at Autoridad del Canal de Panamá (2025-04 – 2025-08)

Customer service and administrative support at visitor center

• Customer Service at the visitor center providing information about the facilities and the schedule of the ship transits and movie theater
• Administrative office assistant
• Audit support
• Provided online information

Front Desk Agent at Marriott Panama Hotel (2024-05 – 2025-06)

Front Desk Agent providing customer service at international hotel chain

• Greeted and assisted customers in a friendly manner
• Managed phone calls and emails, providing information
• Resolved customer inquiries and complaints effectively
• Kept the reception area clean and orderly
• Handled petty cash and processed payments when necessary
• Collaborated with other departments to solve customer issues

Homeport assistant at Aventuras 2000 (2023-12 – 2024-04)

Cruise tour operations and guest services

• Cruise tour operations logistics with the port and guest services
• Sales support
• Event coordination
• Tour Guide Certificate holder

Au Pair in America - Exchange Program at Au Pair in America - Morgan Family (2022-08 – 2022-11)

Child care and education responsibilities

• Responsible for the organization and education of the children in my care
• Creation of educational and entertaining activities
• Maintained a safe and stimulating environment for the development of children

Guide at Biomuseo (2019-01 – 2022-11)

Volunteer museum guide

• Volunteer guide in the different rooms of the museum

Bachelor in Historical Cultural Tourism – University Of Panama (2020 – 2026)