Head of Customer Success

Maildoso (

B2B SaaS)

is a powerful email hosting solution built for B2B sales teams, helping them run high-performance outreach campaigns with reliable, scalable, and compliant email infrastructure. Since launching in January 2022, we have helped businesses worldwide improve deliverability, streamline outbound efforts, and connect with prospects more effectively.

We are a remote-first, fast-growing company at an exciting stage of scale.

Why this role exists:

Our Customer Success foundation is already in place.

We have a team of 5 incredible CS professionals who care deeply about customers and create memorable experiences every day.

Now we are looking for a leader who can build on that foundation: strengthen the team, raise the bar, and help shape the next stage of Customer Success at Maildoso without losing the human touch that already makes this team special.

This role is for someone who believes in the long game of Customer Success. Great customer work is not just about renewals, dashboards, or reacting when something breaks. It’s about trust, strong relationships, good judgment, and helping customers grow over time.

This is a hands-on leadership role for someone who enjoys building, improving, and staying close to the customer experience.

Direct reporting line to the CEO

You will own:

• Lead, support, and develop a team of 5 Customer Success professionals
• Strengthen team standards, ways of working, and overall CS quality
• Own retention, customer health, and the quality of long-term customer relationships
• Improve how the CS function operates, including workflows, reporting, and cross-functional collaboration
• Partner closely with Sales, Product, and Support to improve customer outcomes
• Support customers in complex or high-impact situations when needed
• Help us build a scalable, high-impact Customer Success function that is deeply customer-centric and drives sustainable growth for both our customers and our business

You will definitely be successful in this role if you have:

• 3+ years in Customer Success or a closely related client-facing role in B2B SaaS, with at least 2 years leading a team or owning a CS function
• Strong ownership and comfort working hands-on
• A clear understanding of Customer Success as a long-term relationship function, not just a reactive support layer
• Confidence working with data, reporting, and operational tools
• Experience with tools such as Intercom, HubSpot, Jira, Slack, and Google Sheets
• Comfort using SQL for investigation, troubleshooting, and reporting
• Strong communication skills and clear, confident English for day-to-day work

Nice to have:

• Experience with billing and payment tools (Stripe/Paddle)
• Experience working with internal systems, workflow automations, or process design
• Experience in the cold email or deliverability space
• Broader CS leadership experience
• Experience in the cold email space is a strong plus, but not a must-have for more senior CS leaders with broader relevant experience.

Hiring process:

We keep our hiring process straightforward and respectful of your time: a short background questionnaire, a professional quiz, and a brief video response. It takes approximately 15–20 minutes to complete. No endless interview rounds.

🌍 This opportunity is fully remote, offering flexibility.

We are accepting applications until April 13

, so don’t wait too long.

Please note that for team collaboration, we’re looking for candidates based in time zones between UTC-6 and UTC+5:30