944ss

Enterprise IT engineer with 25+ years of experience supporting mission-critical infrastructure, network management systems, software integration, and Tier III technical operations in telecommunications, government, and commercial environments. Hands-on expertise in Windows Server, Linux/UNIX, VMware, enterprise storage, and production troubleshooting.

Develops

Java and scripting-based automation to simplify workflows and improve operational reliability; experienced collaborating directly with customers, developers, and cross-functional engineering teams.

Technical Support & Integration / Systems Engineering at Florida Third Judicial Circuit Court (2026-02 – 2026-06)

• Supported daily operations in a hybrid Windows and Linux environment, including enterprise applications, courtroom technology, VMware virtual machines, and HP MSA2050 storage.
• Designed and developed a Java 21 automation application integrating with the Zoom REST API to retrieve, organize, rename, validate, and report on thousands of court cloud recordings.
• Used Maven, multithreading, JSON/Gson, HTTP Client, Swing, and jpackage; supplemented operations with Perl, Korn shell, and AWK scripting.
• Supported OpenCourt integrations, infrastructure troubleshooting, application upgrades, and operational improvements.

Technical Support / Integration Engineer at LightRiver Software (2016 – 2025)

• Provided Level III technical support and systems integration for network element management software used by telecommunications providers in North America and Europe.
• Delivered customer installations, upgrades, implementation planning, and production support; diagnosed application, operating system, database, and networking issues.
• Partnered with customers and software developers to resolve complex incidents and improve product stability.

Senior Engineer, Network Management Systems Architecture at Level 3 Communications / TW Telecom (2001 – 2016)

• Supported nationwide provisioning and network management systems serving more than 500 internal users; responded to critical production incidents.
• Coordinated cross-functional teams of up to 20 engineers and facilitated Scrum planning, reviews, retrospectives, and releases.
• Contributed to fulfillment automation in a $15 million annual software development program and to systems supporting over $1 billion in annual business revenue.
• Improved technical collaboration and delivery processes using Jira and SharePoint.

Systems Administrator at Peak Software Solutions (1997 – 2001)

• Built and administered the company’s initial computing environment and data center, including UNIX/Linux and Windows servers, networking, and telecommunications equipment.
• Supported development/test environments, Sun Enterprise systems, and NetApp storage administration.

Master of Science in Computer Information Systems – University of Phoenix