Claudia Gianoli

I am experienced in managing projects, providing administrative support, and ensuring client satisfaction and retention. With over 20 years of experience in international and multicultural environments. Skilled in leading teams, coordinating cross-functional projects, and delivering outstanding customer experiences.

Recognized for adaptability, proactive problem-solving, and strong communication in fully English-speaking settings when need. Committed to driving efficiency, operational excellence, and organizational growth.

Project Manager at People Tech Group Inc. (2024-04 – 2025-06)

As Project Manager, I was responsible for overseeing all project-related coordination between the Lima team and our Washington offices. My role encompassed liaising with Human Resources, collaborating with direct supervisors across departments, and preparing documentation to support account setup and validation. I managed both onboarding and off boarding processes, supervised equipment distribution, and provided ongoing support for HR-related activities.

Additionally, I addressed general requests and operational needs from the team, serving as the primary point of contact and local representative of the Project Office in Lima.

Sales Consultant at NUEVO MUNDO Viajes (2023-06 – 2024-08)

Provided personalized travel advice and services, contributing to increased customer satisfaction and retention.

Cabin Crew Chief at LATAM Airlines S.A. (2013-11 – 2019-09)

Managed a team of approximately 200 flight attendants. Responsibilities included performance management, coaching, conflict resolution, compliance with aviation and union regulations (DGAC and union agreements), scheduling for peak periods, and conducting individual performance reviews and feedback sessions. Also served as Duty Executive, resolving day-to-day operational issues on a 24/7 basis.

Head of Special Services at LATAM Airlines S.A. (1999-12 – 2013-10)

Led a team of 10 Special Services Executives at the airport. Responsible for staff scheduling, performance evaluations, onboarding and training, and field supervision. Delivered premium, personalized service to High Value (VIP), government, and commercially important passengers, streamlining airport processes and minimizing contact points.

Coordinated with Special Services teams across regional branches to ensure a seamless travel experience. Handled contingency planning and immediate travel solutions.

Marketing Management Assistant at YANBAL INTERNACIONAL (1990-12 – 1998-12)

Served as the Marketing Manager's professional and personal assistant for eight years, overseeing personal and professional scheduling and managing confidential matters, Additionally provided support to the Marketing Department by coordinating daily tasks.

Primary and Secondary Education – Colegio Mater Purísima (1974 – 1985)

Technical Higher Education in Office Management – Instituto Tecnológico Superior San Ignacio de Loyola (1986 – 1987)