Dayanara Sosa

Resourceful and quick-thinking worker with previous experience in the medical field as an interpreter and call center scheduler Skilled in working independently and in a team. Fluent in English and in Spanish.

Assistance with mailing and messaging Colonoscopy and Endoscopy results while handling a high call volume, greet patients in a pleasant, polite and professional manner.

Responding to triage calls appropriately and acting as an information source for patients and internal personnel as well as registering new patients, scheduleing and cancelling appointments. Obtaining accurate information on the patients behalf and Handling medications refills, prior authorizations as instructed by the physicians.

Knowledge in company brand identity's such as logos, typography and color palette, as well as user interfaces on apps and websites.