Franck Mercado

Franck has graduated in Computer Science program and finished master studies in Software Engineering. With 10+ years of experience in Software Engineer roles, Franck acquired expertise & knowledge working in multiple industries such as Construction Field Operations, Fintech Chargeback Management, cross-industries like Manufacturing, Logistics & Distribution and others. He is experienced designing and implementing software systems applying Software Architecture & Design principles at the right time.

He is full-stack minded and worked mostly with agile companies.

Software Engineer at GLOBANT (2019-01 – 2026-04)

Industry: Service & Construction Field Operations.

• Architect, design, implement broad list of software products built mainly with PHP as well as NodeJS and Python.
• Develop in-house APIs and integrate to third-party APIs following industry standards like Swagger OpenAPI spec.
• Enhance unit & integration test suite with coverage, decoupling & refactorization.
• Improvement of observability with logging strategy.
• Full stack support from front to backend.
• Usage of Feature Flags, Trunk Based Development strategies.
• Support & resolution for production bugs.
• Support DevOps, QA and Product teams on ticket resolution.
• Communication across multiple teams Dev, QA, DevOps, Product, Business.
• Problem solver, ownership & teamwork.

Software Engineer at GLOBANT (2017-01 – 2018-12)

Industry: Fintech Chargeback and Fraud web platform.

• Implement features for main software product built in Laravel.
• Full stack support from front to backend.
• Attend production bugs and fix code issues.
• Inspect codebase for dependencies upgradeability, security audit.
• Provide support to DevOps, QA teams.
• Document architecture designs and used tech stack within the product.
• Increase code quality through code reviews and unit tests.

Lead Software Engineer at AGUA PHURA (2015-01 – 2016-03)

Industry: Manufacturing, Logistics & Distribution

• Design and implement variety of software solutions to support administration areas such as providers, production, quality, accounting, HR, sales and distribution.
• Custom ERP system for managing and reporting needs.
• Integration with third-party APIs: Google Maps, Datatables.
• Build authentication and authorization login feature.
• Support for web apps mobile compatibility.
• Linux Server Management for apps hosting as well as Domain & DNS Management

Masters in Software Engineering – Ricardo Palma University (2009-01 – 2010-12)

Undergraduate in Computer Science program – San Antonio Abad University (2002-01 – 2008-12)

Certification in Proficiency in Advanced English – ICPNA (2004-01 – 2004-12)