HaesYT

Dynamic Sales & Customer Service Associate with expertise in POS management and Office Suite. A proactive team player with a track record of driving sales and providing exceptional technical and interpersonal support. Adaptable, organized, and focused on operational excellence

Customer Service Lead & Administrative Assistant at Feria de la Mascota E.I.R.L (2020-01 – 2025-03)

• Led a high-performance workgroup, monitoring productivity metrics and coordinating tasks to ensure all operational targets were met.
• Managed and updated complex databases with high accuracy, ensuring streamlined information flow for inventory and customer records.
• Executed daily cash drawer closures and reconciled financial reports, maintaining 100% accuracy in high-volume transactions and POS management.
• Provided specialized advice on pet nutrition and veterinary products, leveraging deep product knowledge to drive sales and customer loyalty
• Assisted in administrative workflows and team organization, improving the efficiency of daily store operations.

Customer Support Specialist at SCUF PE (2025-04 – 2026-03)

• Managed high-volume customer interactions across multiple channels, including live chat, phone calls, and email, ensuring rapid response times and high-resolution rates.
• Leveraged CRM software to track customer journeys, maintain accurate records, and personalize service delivery, improving overall client retention.
• Utilized specialized industry software to troubleshoot user issues and streamline internal communication workflows.
• Worked closely with cross-functional teams to resolve complex cases and contribute to continuous service improvement.

Technical Degree – Instituto Superior Tecnológico "Cibertec" (2022-03 – 2025-12)