Kristine King

Conscientious Aquamation Supervisor with expertise in operational administration. Focused and detail-oriented with strong knowledge of accounting best practices for reconciliation and reporting. Adept at effectively prioritizing projects and leading staff initiatives to optimize performance. Effectively face challenges with a positive attitude, team work, patience, tenacity and poise.

Aquamation Technician, Operations Manager & Aquamation Supervisor at Peaceful Waters LLC (2020-11 – Present)

Aquamation Technician, Operations Manager (2years - self demoted to Supervisor) & Aquamation Supervisor

• Exceptional Client Care - have received many 5 star reviews and maintained veterinary partnerships
• Excellent written and verbal communication and follow through with phones, text, email and social media
• Exceptional computer navigation
• Strong attention to detail and follow through with client and team requests
• Accounts receivable, invoicing clients and veterinary clinics with accuracy
• Experienced with many different POS, tracking systems, excel, website management, social media
• Certified as a Pet Bereavement specialist
• Ability to lift 100-120lbs
• Assisted families with at home pick ups and pick ups after in home euthanasia
• Training on how to create clay prints, ink prints, unique keepsakes such as casting and 3D resin noses for families
• Maintaining OSHA standards throughout the facility
• Generating SOPs for team
• Ordering and maintaining inventory
• Creating and maintaining efficient policies and procedures

Customer Care Representative/Front Office Manager at West Coast Pet Memorial (2019-12 – 2020-11)

• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
• Provided backup to the front desk, stepping in to assist with various tasks whenever the employee was absent or at lunch
• Oversaw quality control and productivity rates to increase revenue and production times

Sand Sculpting Instructor at San Diego Sand Castles Jt Estrela (2014-05 – 2020-02)

• With dedication to customer service, led groups of all ages through a 2.5 to 3 hour lesson on how to create a professional sand castle or sculpture
• Connected and created a memorable experience that was fun, therapeutic and creative that led to return customers
• Organized and led Team Building exercises for groups from 1-50 participants
• Helped bring in new business while maintaining only 5 star reviews on TripAdvisor and Yelp

Front Desk Receptionist at Urban Corps And Charter School (2016-01 – 2018-03)

• Provided exceptional customer service to staff, students and guests
• Responsible for answering multiple phone line system, greet and assist all guests, board members, staff, applicants, and community service volunteers enthusiastically
• Assisted HR with imputing sensitive student information into their data base, assisted with record keeping, small projects, and filing
• Helped support recruitment to the Urban Corps program, led student orientations, assisted students with schedules, payroll, and other questions
• Effectively prioritized tasks in a very fast paced, high stress environment

Market Manager at Keys Creek Lavender Farm (2011-06 – 2014-07)

• Managed a small team to sell the farm's products at local farmers markets and events to increase sales and exposure
• Conducted informational tours during the blooming season to the farm's guests
• Assisted with scheduling and coordination of various events such as, high teas, yoga retreat events, concerts and weddings
• Assisted with product photography, maintaining and updating the word press website, updating and creating social media posts, product ordering and maintaining inventory
• Helped harvest the crop, maintain the on-site store, sell products and provide excellent customer service

No Degree in Mathematics – University of California San Diego

High School Diploma – Patrick Henry High School (2007-06)