Lilibeth Tupa

Dynamic and goal-oriented Customer Service and Sales professional with over 9 years of solid experience in fast-paced retail and high-volume customer environments. Recognized for an exceptional ability to adapt quickly to operational systems, learn technical procedures rapidly, and resolve customer conflicts under pressure. Strong cross-cultural communication skills, highly trustworthy, and fully prepared to deliver premium hospitality experiences in a demanding shipboard environment.

Expert Color Specialist / Customer Service Advisor - SODIMAC PERÚ - Perú

(2021-01)

• Delivered high-quality personalized assistance and technical advice to customers, ensuring premium service standards.
• Mastered and managed specialized software for inventory tracking, customer orders, and chromatic formulas.
• Audited and controlled high-value stock, optimizing resources and achieving zero inventory loss.
• Resolved customer complaints efficiently, maintaining high satisfaction and guest-relations standards.

Sales Advisor - SODIMAC PERÚ - Perú

(2017-01 - 2021-01)

• Exceeded monthly sales targets consistently by implementing proactive cross-selling and upselling strategies.
• Guided large crowds of customers in high-traffic departments, ensuring a smooth and pleasant shopping experience.
• Built strong customer loyalty through enthusiastic, professional, and empathetic service.

Lead Cashier / Customer Service Associate - HIPERMERCADOS METRO (CENCOSUD) - Perú

(2011-01 - 2012-01)

• Executed precise point-of-sale transactions involving cash, credit cards, and vouchers.
• Enforced strict company security protocols for fraud prevention and counterfeit detection.
• Boosted store revenue by successfully promoting financial products and seasonal store campaigns.

Bachelor's Degree - Business Administration - UNIVERSIDAD CONTINENTAL

High School Diploma - RAMÓN CASTILLA