
Hospitality Leader, Operations Manager, and Certified Life Coach with Expertise in Team Development, Client Growth, and High Performance Service Operations
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I am a personal development life coach who values direct truth, spiritual grounding, and practical transformation. I communicate with clarity and discipline, prioritizing substance over embellishment and impact over style.
I focus on growth that requires conviction, accountability, and consistency. My approach is rooted in Christ centered principles, Scripture, reflection, and real world application. I aim to help people confront what is misaligned, rebuild what is weak, and take steady action toward change.
I prefer communication that reads like thought leadership rather than scattered motivation. I emphasize clear thinking, practical direction, and grounded truth in everything I share.
Managed full service operations in a high volume, upscale dining environment with responsibility for hospitality standards, service execution, and team leadership. Directed daily front of house and back of house coordination, staff scheduling, training, and performance management to ensure consistent service quality and guest satisfaction.
Handled customer relations and resolved escalated service issues with professionalism and discretion. Oversaw inventory control, vendor coordination, cost management, and labor efficiency to support operational performance and profitability. Led team briefings, enforced service standards, and maintained a fast paced, detail driven environment requiring strong leadership and adaptability.
Life Coach and Business Development Consultant
Provided structured life coaching focused on personal development, leadership growth, and business performance improvement. Delivered strategic guidance, accountability support, and customized development plans to help clients clarify goals, improve decision making, and execute measurable change.
Conducted client intake, assessment, and analysis to design individualized coaching strategies. Managed multiple clients while maintaining confidentiality, strong communication, and results focused support. Applied organizational, analytical, and interpersonal skills to guide personal and professional transformation.
Department Head, Training and Operations Leadership
Led recruitment, onboarding, training, and supervision of volunteers and staff within a structured organizational environment. Improved retention by redefining departmental vision, strengthening morale, and implementing professional development and mindset coaching strategies.
Managed performance evaluation, scheduling, conflict resolution, and corrective action processes. Oversaw departmental goals and contributed to strategic planning and execution. Developed internal communications, training materials, and policy documentation while maintaining budget oversight and operational consistency.
Recruitment and Administrative Coordinator
Coordinated interview scheduling and candidate placement processes across multiple organizational levels. Managed job postings, candidate tracking, and communication between applicants and hiring teams.
Supported human resources functions including onboarding, documentation, reporting, and compliance processes. Maintained organized records, assisted with pre employment processing, and ensured smooth coordination between departments and stakeholders.
Bachelor of Arts, Education K through 12, Southeastern University, Lakeland, Florida, 1994
LCI Certified Life Coach, Life Coach Institute, Pensacola, Florida, 2009