Walter Vega

IT and Operational leader with strong collaboration skills, having built and scaled mid-to-large-sized teams and managed budgets exceeding USD $10MM. My experience includes roles such as Senior Engineering Manager, Service Delivery Manager, Project Manager, and Consultant, overseeing multiple services simultaneously while building scalable operating models. Trained at international consulting firms such as Accenture, NTT Data, Inetum and TSOFT, consistently evolving in managerial skills.

Proven track record in IT services and project contributions, demonstrating adaptability, a strong sense of ownership, and rapid learning in fast-paced environments.

Senior Engineering Manager at Banco de Crédito del Peru BCP (2025-09 – Present)

• Lead the Testing Chapter for the assigned technology domains, ensuring operational performance and alignment with global and local priorities.
• Build, manage, and develop a high-performing team of 20 leaders, with overall strategic oversight of 280 Quality Engineers (QEs)
• Identify continuous improvement opportunities in operatives' models, creating structure and scaling operations effectively.
• Execute cross-functional initiatives to adopt and integrate new testing technologies, fostering strong inter-departmental collaboration.

IT Service Manager at Inetum (2025-07 – 2025-09)

• Calibrated and executed the service transition plan for service takeover.
• Identified improvement opportunities and developed service proposals and initiatives
• Defined strategies to improve service efficiency and ensure alignment with mid-term business objectives.

IT Presales Owner – IT Service Manager at TSOFT (2024-06 – 2025-07)

• Participated in presales processes, RFPs, RFIs, and proposal presentations.
• Main point of contact for the client and leader of the involved teams, ensuring SLA and KPI compliance.
• Responsible for the Testing service with 48 FTEs across Staff Augmentation and Projects.
• Lead organization, planning, coordination, and control of activities, methods, and tools used.
• Designed and executed a roadmap to transform the service into a Chapter model focused on operational excellence and technical strengthening.

IT Service Manager - IT Presales Owner at NTT Data (2020-06 – 2024-04)

• Identified business expansion opportunities, prepared proposals, built client relationships, and managed operations.
• Achieved SLA and KPI compliance above 90% and client satisfaction of 9.0/10, driving 40% revenue growth.
• Designed and applied cost-efficiency strategies for Testing across all modalities.
• Managed up to 320 FTEs across Testing Factory, Staff Augmentation, and Fixed Price Projects.
• Led projects including Service Virtualization, Test Data Management, new Performance Testing Framework, and Cloud Mobile Device Farm, all in Scrum.
• Implemented a Chapter Testing model with metrics and deliverables aligned to client goals.

IT Service Manager – Staff Augmentation at Accenture (2019-01 – 2020-06)

• Identified new business and service improvement opportunities to ensure recurring revenue, managing 15 FTEs.
• Responsible for the contract's financial health, including Agile, PM, and Developer roles.
• Defined Upskilling Plans to ensure SLA compliance and role consolidation
• Achieved 110% revenue growth in 7 months and 70% staff increase through new rate model and improved HR filtering.

IT Service Manager at Accenture (2017-12 – 2019-03)

• Responsible for Testing service and client-facing focal point managing the full project portfolio and billing, with 34 FTEs
• Achieved 120% billing increase in 9 months through new estimation/approval model and team reorganization.

IT Service Manager at Accenture (2017-09 – 2019-06)

• Successfully implemented a rotating resource assignment system, improving project efficiency and control.
• Improved contract profitability within 4 months by resizing teams.
• Oversaw 4 teams with 60 FTEs, managing financials, staffing, and alignment with company goals

IT Service Leader at Accenture (2016-09 – 2017-03)

Incident Support Service

• Client contact and escalation manager for the 12-FTE incident team, ensuring SLA compliance and process quality.
• Improved service perception and ticket resolution through process reengineering and new communication protocols.

IT Service Leader at Accenture (2015-05 – 2016-09)

• Accelerated client business knowledge and achieved 40% increase in contracted volume.
• Managed major evolutionary development projects for a new client with 25 FTEs.

MBA in Master of Business Administration – Universidad ESAN (2013-05)