Application Support Engineer

Job Description

Role: Application Support Engineer

As an Application Support Engineer at Beta Systems, you will provide top-tier support to our global enterprise customers for our industry-leading platforms: ANOW! Observe (observability) and ANOW! Automate (workload automation).

You will be part of a 24/7 support operation, interfacing directly with enterprise clients and collaborating across internal teams. You will act as a technical subject matter expert (SME) for product and platform-related issues, providing technical insight, troubleshooting complex problems, and ensuring customer satisfaction.

Who are you An experienced L3-L4 support engineer, system administrator, DevOps engineer, SRE, or even a software developer looking to move into a customer-facing technical support role.

What you have:

• Proficient in Linux and shell scripting
• Proficient in Relational DBMS such as Oracle, Postgres, DB2, etc. (including Database management)
• Knowledge of Systems administration and IT infrastructure services (OS, network, cloud, containers, etc.)
• Knowledge of Java, Groovy or any object-oriented programming language
• An understanding of multi-tiered web applications and services, as well as the underlying infrastructure
• Ability to communicate clearly and effectively
• Experience in a customer-facing technical role and leading escalation calls
• A self-starter can work and learn independently
• A knack for problem-solving and creative thinking
• Works efficiently and continuously looks for ways to optimize work routines
• 8-10 years of experience
• ITIL (Incident, Problem, Change Management)
• Bachelor's Degree in Computer Science, Information Technology, Information Systems or any related course. Graduates of other programs with needed skills are also welcome!

Good to have:

• Experience in enterprise automation, such as scheduling/workload automation
• Product testing knowledge/experience
• Worked with diverse Customers of different cultures

The recruitment process will look like:

• When you receive resumes, selected individuals will be contacted by our HR department
• After a short conversation about your experience and expectations, the HR department will direct you to a technical meeting with one of our Managers or architects
• After the technical meeting, the Recruiter will get back to you with your feedback, and together you will decide the next steps

No need to wait, leave us your resume at the link.

We would love to take a look at it and get in touch with you.