Case Manager

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

CASE MANAGER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

Role Overview

We are looking for a Case Manager to be part of our team.

The role is responsible for managing the day-to-day casework of assigned Social Security Disability clients while providing exceptional customer service and administrative support to ensure efficient case management.

Main Responsibilities

• Manage the day-to-day casework of assigned Social Security Disability clients.
• Provide excellent customer service by answering incoming calls, returning calls, and addressing client inquiries and concerns.
• Greet clients and assess potential clients by gathering relevant information.
• Request medical records and coordinate with healthcare providers to obtain necessary documentation.
• Draft correspondence and maintain accurate and organized client records.
• Assist Social Security Attorneys with legal research, gathering information and data, and preparing legal documents.
• Coordinate and follow up with clients to ensure timely submission of required information and documentation.
• Assist in preparing cases for hearings by organizing relevant records and supporting documents.
• Maintain client confidentiality and ensure all information is handled with professionalism and discretion.
• Perform other administrative and case management tasks as needed.

Requirements

• Must have at least 2 years of experience in a customer-facing role (preferably in a healthcare or legal setting).
• Background in case management or the intake process is a plus.
• Highly organized, with the ability to prioritize tasks and work with a sense of urgency.
• Excellent communication skills.
• Detail-oriented and meticulous.
• Demonstrates empathy, compassion, and professionalism when interacting with clients.
• Strong computer proficiency, including knowledge of Microsoft Office and other relevant applications.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.
• Willingness to work the night shift.
• Must be willing and able to work on-site at 6/F Rockwell Business Center Tower 1.