Collections Officer

Join a global leading independent medical examination provider - across US country, trusted by insurers, law firms, and government agencies. We are currently seeking candidates based near BGC, with proximity considered an advantage.

The Opportunity

Play a key role in keeping financial operations accurate, timely and trusted, while enjoying collaborative opportunities, training and career growth with national leader in independent medical evaluations.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100 in our 10-Year Club by 2025
• Dynamic talent network: 2,000 across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with tailored training & development programmes
• Flexible work setup

Staff Testimonial

"I bring positive energy to the team. I let everyone know that it's okay to speak up and have different ideas." - Junior Accountant, ASW Philippines.

What You’ll Do

• Managing and following up on accounts over 30 days past due to ensure prompt collection.
• Sending invoices and proactively resolving billing or payment issues.
• Communicating directly with clients to address invoice discrepancies and overdue balances.
• Researching and responding to payment and invoice inquiries with accuracy and professionalism.
• Maintaining accurate, confidential billing and accounting records in line with policies and regulations.
• Escalating unresolved disputes to management and supporting audit requirements.
• Assisting with general administrative tasks such as phone support, filing, scanning, and documentation.

Key Criteria

• At least 2 years of experience working in a healthcare or medical setting, with hands-on exposure to billing and/or collections.
• Confidence using Microsoft Outlook, Excel, and Word, as well as managing documents in formats such as PDF and TIFF.
• A solid understanding of HIPAA regulations, with a strong commitment to data privacy, confidentiality, and compliance.
• Excellent written and verbal English communication skills, with the ability to communicate clearly and professionally.
• Strong attention to detail, effective time management, and the ability to prioritize tasks in a fast-paced environment.

Work setup:

• Manila (BGC, Taguig): US Eastern Time 9AM to 6PM (9:00PM – 6:00AM PHT) with a hybrid setup (3 days onsite, 2 days remote) after a 6-month onsite probation.