Deduction Analyst
IBMJob description
Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact.
At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your Role and Responsibilities As Deduction Analyst, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection, and dispute management according to agreed procedures, process maps, and Desk Top Procedures or other guidelines agreed with the client. You must establish and/or maintain good relationships with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures, and business goals as agreed with Team Leader, and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.
Your Roles and Responsibilities Environment
- Ability to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.
- Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying the most reasonable solutions.
- Clear and concise in oral and written communication; attentive listening focused on understanding; adjusting the style of speech to the situation and to the audience; understanding and making use of accessible communication tools.
- Effective cooperation with different units and teams inside and outside IBM; mutually respective and appreciating differences; building and strengthening relations; finding solutions favorable for both sides.
- Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.
- Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.
- Order Management:
- Enter and process customer orders in the system.
- Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit limits, and basing on full information required.
- Coordinate with internal teams to ensure timely fulfillment.
- Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are highlighted to the client for revalidation.
- Invoicing and Billing:
- Assist in generating invoices based on completed orders.
- Verify invoice accuracy and resolve basic discrepancies.
- Ensure timely and accurate delivery of invoices to customers.
- Credit, Collections, Disputes and Deductions:
- Monitor assigned client portfolio and follow up with customers for overdue invoices.
- Assist in resolving disputes or payment issues.
- Maintain records of customer transactions and payment status.
- Adherence to the OTC Collections process within policy, with specific reference to prompt collection and escalation actions.
- Achieve collections targets as defined by Team Leader, Manager, and contractual SLAs or OLAs (CPI, KPI, GPI, etc.).
- Assist in reviewing customer credit limits and payment terms.
- Flag potential credit risks to team lead or manager for issue resolution.
- Maintain records of credit approvals and adjustments.
- Cash Application:
- Download & post bank statements according to plan.
- Apply customer payments against correct invoices on the customers' accounts.
- Perform initial investigations for payment mismatches. Resolve unapplied/unidentified payments.
- Support bank reconciliation activities.
- Achieve Cash Application targets as defined by Team Leader, Manager, and contractual SLAs or OLAs (CPI, KPI, GPI, etc.).
- Bachelor's Degree
- Bachelor's Degree
- Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 2 to 4 years of work experience. At least 2 years in Account Receivable processes. At least 2 years of experience in a BPO setting.
- Excellent understanding or working knowledge of general finance and various finance concepts and principles.
- Advanced knowledge and understanding of Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions, and Cash Application.
- Good knowledge and hands-on experience in any related Accounting Software: SAP, Oracle, SalesForce, or any large-scale ERP system is an advantage.
- Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata setup and maintenance, billing or order management.
- Team Player - Experience in participating and collaborating in team meetings to gather/share information.
- Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities, and delivering against tight deadlines. Ability to achieve individual and business metrics.
- Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
- Strong problem-solving and analytical skills, results-oriented, excellent follow-up; negotiation, and troubleshooting skills, good relationship-building skill.
- Excellent written, oral, and interpersonal communication skills. Advanced knowledge and skills in MS Excel.
Your Life @ IBM In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career. You'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth-minded, always staying curious, open to feedback, and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude, and always striving for an outcome-focused approach within everything that they do.
Are you ready to be an IBMer?
About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other Relevant Job Details For additional information about location requirements, please discuss with the recruiter following the submission of your application.
Locations: QUEZON CITY, National Capital Region (Manila), Philippines
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