Job Description

Zoho Creator Developer About XBorder At Xborder BPO, we specialize in delivering world-class business process outsourcing solutions that transcend borders. With a commitment to excellence, innovation, and customer satisfaction, we empower global companies to streamline operations, enhance customer experiences, and scale efficiently. Our multicultural team thrives in a dynamic, fast-paced environment where collaboration and continuous improvement are at the heart of everything we do.

Joining

Xborder BPO means becoming part of a forward-thinking organization that values talent, fosters growth, and celebrates diversity. Whether you're supporting clients in customer service, tech support, sales, or back-office operations, you'll play a vital role in driving success across industries and continents cutting-edge, high-performing businesses that exceed their growth objectives.

Role Overview The Zoho Creator Developer is responsible for designing, developing, and implementing custom business applications using Zoho Creator. The role focuses on building scalable, workflow-driven applications that automate business processes and integrate with the broader Zoho ecosystem and external systems. Key Responsibilities

Design and develop custom applications using Zoho Creator

Build scalable applications to support workflows, approvals, and automation

Develop custom forms, reports, dashboards, and interfaces

Implement business process automation using Zoho Deluge scripting

Integrate Zoho Creator with Zoho CRM, Zoho Books, Zoho Desk, and Zoho Analytics

Implement integrations with third-party platforms using REST APIs, webhooks, and JSON

Design application data models and validation rules

Deploy and maintain applications in production environments

Provide troubleshooting and user support Required Skills

Zoho Creator development

Zoho Deluge scripting

Workflow automation design

REST API integrations

Database structures and relational data models

JSON and webhooks

Zoho ecosystem experience (CRM, Flow, Analytics preferred) Experience Requirements

3–6 years application development experience

2+ years Zoho Creator development

Experience delivering applications for external clients

Experience in SaaS or consulting environments Education

Bachelor’s degree in Computer Science, Information Technology, or Software Engineering preferred. Zoho Creator certifications are advantageous.

Key Performance Indicators (KPIs)

Application delivery success ≥95%

Development defects <5%

Application performance meeting SLA targets

Client satisfaction ≥90%

Application adoption ≥85% Tools & Technologies

Zoho Creator

Zoho Deluge

Zoho Flow

REST APIs

JSON / Webhooks

Zoho Analytics Key Performance Indicators (KPIs)

CRM implementation success rate

≥95%

Workflow automation delivery

On schedule

Customization defect rate

<5%

Customer satisfaction

≥90%

CRM user adoption

≥85%

Developer

Job description