Fraud Analyst

Job Description

Job Description:

• Investigate and understand behaviors of fraudulent people and acts.
• Detect unusual buying/selling pattern that deviate largely from normal buyers and sellers behavior.
• Ensure to review and clear Fraud Management Portal cases daily.
• Answer Sales Force tickets with proper knowledge.
• Clear User Reported List - for report Scammers/ Directing outside Shopee.
• Do offline checking either from regional and/or other source like social media.
• Aim to have good result of productivity.
• Perform other similar and related duties as required or directed.

Requirements:

• Preferably any 4-yr College Degree and/or equivalent experience
• At least 2 years of experience in Fraud Operations or related field
• Excellent written and verbal communication skills - to help others understand why users engaged in fraudulent or unusual activities.
• Keen attention to detail.
• Can handle complex situations - basic problem solving skills.
• Capable of handling sensitive personal information.
• Good organizational skills needed to manage a high volume of assigned cases.
• Proficient with the insurance procedures, regulations and investigation methods.
• Willing to do work at home during Holidays and Special Campaigns.
• Willing to work on weekend shift if needed like for Special Campaigns.