Implementation Lead

About Hexnode

Hexnode (the Enterprise Software Division of Mitsogo Inc.) is one of the most explosive growth stories in B2B SaaS. We build mission-critical enterprise security software trusted by thousands of organizations across 100+ countries.

Having established a dominant presence in Unified Endpoint Management (UEM) across all major operating systems, we are rapidly redefining enterprise cybersecurity. Our unified platform integrates UEM, XDR (Extended Detection & Response), IdP (Identity Provider), and DEX (Digital Employee Experience) into one seamless architecture. We are a rare combination of global scale, product excellence, and startup-level velocity.

We operate in a mission-critical category—unified endpoint management—supporting organizations that rely on secure, reliable device management every minute of every day.

Role

We are looking for a highly skilled and motivated Implementation Lead / Manager with experience in the Cybersecurity domain. The ideal candidate will have hands-on experience with Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or

Patch Management solutions.

As a Implementation Lead / Manager, you will play a pivotal role in working with customers to understand their requirements and ensuring smooth implementation of security solutions.

Responsibilities:

• Collaborate with sales and technical teams to understand customer requirements and translate them into technical solutions.
• Design and implement security solutions, including MDM, RMM, and Patch Management tools, based on customer needs and business goals.
• Work closely with customers and internal teams to ensure successful deployments, configurations, and implementations of cybersecurity products.
• Troubleshoot and resolve technical issues during presales and post-sales phases.
• Stay updated with the latest trends and advancements in the cybersecurity domain, particularly related to MDM, RMM, and Patch Management.
• Support clients in managing and securing devices, networks, and endpoints.
• Maintain high levels of customer satisfaction by ensuring timely and efficient implementation of solutions.

Required Skills & Qualifications:

• Eexperience in the cybersecurity domain, with a focus on MDM (Mobile Device Management), RMM (Remote Monitoring and Management), or Patch Management tools.
• Strong understanding of security frameworks and protocols for device management, remote monitoring, and patching.
• Experience with deploying, configuring, and supporting MDM solutions such as AirWatch, MobileIron, or Microsoft Intune.
• Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or NinjaRMM.
• Strong communication skills with the ability to articulate complex technical concepts to non-technical audiences.
• Ability to manage customer expectations, solve problems quickly, and work under pressure.

Desired Skills

• Certifications such as CompTIA Security+, Certified Information Systems Security

Professional (CISSP), or any other relevant cybersecurity certifications.

• Experience in network security and endpoint management.
• Knowledge of cloud security concepts and technologies.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.