ArboStarArboStar continues to expand and welcome new clients across the globe. To maintain our high standards of client satisfaction, we're looking for a skilled Implementation Manager who will help us provide dedicated support and world-class service throughout the onboarding journey.
This role will ensure every new client experiences a seamless setup, strong engagement, and continued success with the ArboStar platform.
As an Implementation Manager, you'll guide new clients - primarily tree care and landscaping businesses through a seamless onboarding experience.
Leading onboarding and setup for new clients, ensuring smooth adoption of ArboStar tools
Maintaining proactive communication and follow-ups throughout the onboarding journey
Performing custom system configurations, integrations, and workflow setups
Assisting with data migration and creating necessary client forms
Collaborating with developers and submitting or reviewing Jira requests
Conducting live product training sessions and explaining platform functionalities
Monitoring client payments and performing timely follow-ups if needed
Identifying and executing upsell opportunities for additional products and features
Updating internal and external knowledge base articles
Partnering with Sales, Customer Success, and Product teams to deliver a unified client experience
2+ years of experience in Implementation, Customer Support, Onboarding, Training, or Member Services (preferably in SaaS or tech)
Exceptional English (C2 level) with little to no accent - confident in speaking, writing, and presenting
Excellent presentation and communication skills
Highly organized, detail-oriented, and able to manage multiple clients independently
Experience collaborating with developers or QA teams using Jira or similar tools
Proficiency with CRM and project management systems (HubSpot, Pipedrive, Asana, Google Suite, etc.)
Comfortable working remotely in the Eastern Time Zone (9 AM – 5 PM ET)
Experience working with tree care, landscaping, or field service companies
Familiarity with data migration or workflow automation
Understanding of onboarding metrics such as completion, engagement, and retention
Compensation & Benefits
10 paid vacation leaves per year A paid day off on your birthday or special day
Opportunity to work in the green industry, helping to make our planet greener A bonus system currently being developed for future implementation
Supportive, remote-first culture focused on growth and impact
10 paid vacation leaves per year A paid day off on your birthday or special day
Opportunity to work in the green industry, helping to make our planet greener A bonus system currently being developed for future implementation
Supportive, remote-first culture focused on growth and impact
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