Information Technology Application Support

Principal Duties &

Responsibilities

• Ability to interact effectively at all levels of the organization (team, consultants, functional teams, management)
• Good understanding of IT Service Management, IT Operations Management etc.

3.

Requirement

Analysis - The ability to understand requirements and trace them back to business goals/objectives

4.

Organizational

Awareness - Understands and works in line with the organization's mission, operations, structure, and goals

• Excellent team working skills balanced with ability to work alone and a positive attitude
• Good understanding and experience on banking, finance and accounting applications

JOB QUALIFICATIONS

• At least 3 years of experience
• With Bachelor's Degree of any IT course
• Field of Specialization (if applicable): Good understanding of different technology systems used for end user banking and internal bank users
• Good understanding of IT service management methodologies and best practices
• Good understanding of IT governance and compliance
• Knowledge on banking, finance and accounting processes and procedures
• Knowledge and Skills Requirement Required:

o Ticketing &

• Incident Management: Experience with service desk tools (i.e. iVanti ITSM, Atlassian JIRA, ServiceNow) to log, prioritize, and manage issues according to Service Level Agreements (SLAs).

o Troubleshooting &

• Debugging: Proficiency in analyzing application logs, tracking error codes, and executing root cause analysis (RCA).

o SQL and Databases: Capability to write queries, inspect schemas, and troubleshoot data integrity or access issues in database systems (i.e. relational databases – Oracle, PostgreSQL, MSSQL; document databases -- MongoDB)

o Operating Systems &

• Scripting: Familiarity with Windows and Linux/Unix environments, paired with basic scripting (i.e. Bash, Python, PowerShell) to automate tasks.

o APIs &

• Integrations: Familiar with reading API (i.e. REST, SOAP) documentation and testing endpoints to investigate integration failures and perform basic actions for troubleshooting.

o Business Domain Knowledge: Experience with banking, finance and accounting processes and procedures, experience supporting end user banking applications and internal banking applications.

Preferred

o Certifications: Frameworks and foundational credentials such as ITIL Foundation or CompTIA A .