Position Summary The Intake Process Support plays a key role in clinic operations by managing administrative and workflow processes, ensuring documentation, referrals, and medical records requests are completed accurately and on time.
Job Details
- Work setup: Onsite (Eastwood)
- Work Schedule: Monday – Friday, 8am – 5pm MST
- Holidays: US Holidays (Client Holiday Calendar Provided)
Key Responsibilities
- Fax Management: Sort all incoming faxes by following a step-by-step process to route each fax to its correct destination.
- Internal Referrals: Review and submit all internal referral requests, following the established process.
- Plans of Care: Resend expired Plans of Care according to the defined process.
- Medical Records Liaison: Serve as the point of contact for patient Medical Records requests, coordinating between our team and our third-party requester company.
Qualifications
- 2+ years of experience in healthcare administration, patient intake, customer service, scheduling, or a related support role.
- Previous experience in behavioral health, therapy services, ABA services, or other healthcare-related environments.
- Experience working with Electronic Medical Records (EMR) systems such as Raintree, CentralReach, Therabill, or similar platforms is preferred.
- Ability to maintain confidentiality and comply with HIPAA and other healthcare privacy regulations.
- Knowledge of insurance verification, authorization processes, Medicaid eligibility, and healthcare benefits is an advantage.
- Excellent verbal and written English communication skills, with the ability to interact professionally and compassionately with patients and families.
- Strong organizational and time-management skills, with the ability to manage multiple tasks in a fast-paced environment.
- Proficient in Microsoft Excel and other Microsoft Office applications.
- Strong attention to detail with the ability to maintain accurate patient records and documentation.
- Ability to follow established procedures while exercising sound judgment when escalating complex issues.
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