IT Project Coordinator (Remote)

Job title: IT Project Coordinator

Type of employment: Full-time

Shift Schedule: Flexible start time (typically 6:00–8:00 AM MT)

High-level summary

We're looking for a Project Coordinator to support our Managed Service Project Managers responsible for large-scale network, security, and cabling deployments.

The Project Administrator's day-to-day activities include updating customer and project-specific contact databases, submitting field technician dispatch requests, updating project tracking, reviewing/managing daily dispatch tickets, and working with vendors, partners/FSTs to ensure timelines are managed properly.

The Administrator plays a key role in successful project implementations, tracking of equipment status, tracking of support desk activities, and building customer relationships.

About the Company:

The company designs, deploys, and supports networking solutions, serving as a single-source partner for large-scale IT/network, security, and cabling deployments.

Company core values:

• Clear communication — values professional, timely, and accurate written communication with customers and internal teams.
• Organization — keeps tickets, records, paperwork, spreadsheets, and project details structured and easy to track.
• Documentation accuracy — prioritizes complete, reliable, and well-maintained records.
• Accountability and attendance — values reliability, consistency, and strong follow-through.
• Responsiveness — supports customer and internal needs by managing updates, approvals, and task follow-ups promptly.

Objective of this role:

• Keep projects moving on time by owning technician communication, dispatch requests, ticket updates, and scheduling follow-through.
• Maintain accurate project/contact data and trackers to ensure visibility and accountability.
• Proactively manage daily ticket/dispatch flow and escalate issues early to avoid delays.
• Strengthen project execution quality by coordinating vendors/partners/FSTs, logistics, and equipment status tracking.
• Contribute to a collaborative team culture by raising questions, sharing feedback, and continuously improving workflows.

Responsibilities:

Technician & vendor coordination

• Communicate with field technicians daily (paperwork, scopes of work, job follow-ups, closeouts).
• Work with vendors/partners/FSTs to keep timelines and deliverables on track.
• Coordinate logistics such as lift rentals, material ordering, and job-site requirements.

Dispatching & ticket management

• Submit dispatch requests and review/manage daily dispatch tickets (create/update tickets, change statuses, enter details, track progress).
• Handle escalations and ensure issues are routed and followed through until resolved.
• Track support desk activity and equipment status related to active deployments.

Scheduling & project tracking

• Schedule field resources efficiently and adjust quickly when priorities shift.
• Maintain accurate project trackers, notes, and customer/project contacts in the database.

Client communication

• Join or lead video meetings when needed; coordinators may fill in for PMs and provide project status updates.
• Build customer relationships through consistent follow-up, clarity, and responsiveness.

Required skills and qualifications:

• 1 year in telecommunications/IT industry, or 1 year of project administration experience.
• Minimum 1 year of direct customer service.
• Proficiency with Microsoft Office Suite, emphasis on Word, Excel, and Outlook.
• Experience with ticketing software programs.
• Strong written and verbal communication skills.
• Strong organization skills and ability to manage multiple records, tickets, and follow-ups.
• Strong documentation skills with attention to detail and accuracy.
• Ability to prioritize tasks and manage deadlines.
• Reliable attendance and consistent follow-through.
• Comfortable performing administrative, documentation-heavy, and process-driven tasks.

Preferred skills and qualifications:

• Telecom experience or familiarity with telecom-related service workflows.
• Prior experience in ticketing, service coordination, project administration, or operations support.
• Experience submitting paperwork or documentation for customer approval.
• Experience maintaining customer databases, trackers, or operational spreadsheets.
• Familiarity with IT, telecom, managed services, or technical support environments.
• Experience working with customer service, operations, or project teams in a remote support role.