Non-Technical Trainer

The Non-Technical Trainer is responsible for assessing Bosch Car Service Outlet personnel overall skills, developing training programs & modules and monitoring of all BCS Outlets complies with the required training, implement & conducts training and prepares examination to validate results. Conduct re-assessment and survey, provide training systems and equipment. Making improvements to training programs.

Distribute non-technical service bulletins with the related training courses and schedule.

Key Responsibilities

Assessment and Evaluation

Assess the overall skills of Bosch Car Service (BCS) Outlet personnel

Prepare examinations to validate training results

Conduct re-assessments and surveys to track progress

Program Development

Develop training programs and modules

Make improvements to existing training programs based on results and feedback

Training Delivery

Implement and conduct training sessions

Provide the training systems and equipment needed

Compliance Monitoring

Monitor all BCS Outlets to make sure they comply with required training

Communication and Coordination

Distribute non-technical service bulletins, along with the related training courses and schedules

Qualifications

• Bachelor’s degree in Education, Human Resources, Business, or a related field
• 3-5 years in training and development, preferably in automotive, service, or dealership/aftersales environments
• Experience in training needs analysis, curriculum design, and program evaluation
• Experience handling multi-site or multi-branch training compliance (an advantage)
• Skills in training design and facilitation (soft skills, customer service, service advisor/front-office skills)
• Skills in building assessments, exams, and surveys, and analyzing results
• Strong presentation, communication, and coaching skills
• Proficiency in MS Office and familiarity with an LMS or e-learning tools
• Strong organizing and monitoring skills (schedules, reports, compliance tracking)
• Willingness to travel to outlets
• Certification in training (e.g., TESDA TM, Train the Trainer) is a plus