Operations Manager (BPO)

Position Description The Service Delivery Manager is accountable for planning, delivering, operating, monitoring and maintaining a stable, secure and responsive support to CGI's client/s for specific types of services, in accordance with the client contract documents (e.g., Inter-BU Agreement, Operational Framework (OF), Service Level Agreement, etc.).

He/she prepares recommendations for service improvements and handles or prevents escalations for the service delivery areas. The Service Delivery Manager focuses on quality of service, customer and member satisfaction and cost management.

Locations Operations Manager (BPO)

Category: Business Consulting, Strategy and Digital Transformation

Main location: Philippines, Taguig

Position ID: J0526-1240

Employment Type: Full Time