Operations Manager

Company Description MetroMart is the leading grocery delivery platform in the Philippines, partnering with over 600 major supermarkets and retail outlets. Its partners include well-known chains such as SM Supermarket, Robinsons Supermarket, S&R, Landmark, The Marketplace, Shopwise, All Day Supermarket, Super8, MerryMart, and specialty retailers like Pet Express, Generika Drug Store, South Star Drug, National Book Store, Toy Kingdom, and Baby Company. The platform operates nationwide across 77 cities, serving a population of approximately 112 million people.

MetroMart focuses on convenience, reliable delivery, and strong partnerships to provide customers with accessible, high-quality grocery and retail services.

Role Description The Operations Manager is a full-time, on-site role based in Makati. This role oversees daily operational activities, ensuring efficient order processing, on-time deliveries, and high service quality across MetroMart's network.

The Operations

Manager coordinates with cross-functional teams, including logistics, customer support, and partner management, to resolve issues, optimize workflows, and maintain performance metrics.

Responsibilities include monitoring KPIs, implementing process improvements, managing budgets and resources, and supporting staffing and training needs for the operations team. The role also involves analyzing data to identify trends, preparing reports for leadership, and contributing to strategic initiatives that enhance operational efficiency and customer satisfaction.

Qualifications

• Strong operations management skills, including process optimization, workflow design, and performance monitoring.
• Experience in logistics or supply chain management, preferably in e-commerce, retail, or delivery services.
• Proficiency in data analysis and reporting using tools such as spreadsheets, dashboards, or business intelligence software.
• Effective leadership and people management capabilities, including team supervision, coaching, and conflict resolution.
• Excellent communication and collaboration skills for working with internal teams and external partners.
• Ability to prioritize, problem-solve, and make decisions in a fast-paced, high-volume environment.
• Bachelor's degree in Business, Operations Management, Logistics, or a related field; equivalent experience may be considered.
• Familiarity with technology platforms, order management systems, and standard office productivity tools.
• High level of integrity, accountability, and customer-focused mindset.
• Prior experience in managing on-site operations teams is an advantage.