Operations Supervisor

We are looking for an Operations Supervisor – Financial Booking & Reconciliation to oversee transaction accuracy, reconciliation governance, and financial control processes within a structured operations environment.

What We’re Looking For:

• Bachelor’s degree in Accountancy, Finance, Business Administration, or a related field
• 5–8 years of experience in financial operations, booking, reconciliation, or shared services environments
• At least 2–3 years of experience supervising analysts handling booking or reconciliation work
• Hands‑on experience working with reconciliation controls and financial accuracy requirements
• Strong understanding of process governance, maker‑checker controls, and audit discipline
• Experience using financial, billing, or policy administration systems
• Advanced Microsoft Excel skills for reconciliation tracking, analysis, and reporting
• Familiarity with reconciliation tools, dashboards, or operational finance reporting
• Exposure to process automation or finance digitalization initiatives
• Strong attention to detail, analytical thinking, and a control‑oriented mindset

What You’ll Do:

• Supervise daily financial transaction booking to ensure accuracy, completeness, and compliance with defined control standards
• Oversee booking activities related to new business, renewals, endorsements, adjustments, cancellations, and refunds
• Validate correct capture of premiums, commissions, taxes, fees, and net balances before posting
• Ensure transactions are accurately reflected across operational systems, policy administration systems, and finance ledgers
• Monitor booking backlogs, turnaround times, and exception queues, reviewing complex or high‑value transactions
• Supervise preparation and review of reconciliation schedules, including premium, bank, commission, suspense, refund, and system‑to‑ledger reconciliations
• Investigate reconciliation breaks, monitor aging items, and ensure timely resolution prior to month‑end close
• Enforce maker‑checker controls, segregation of duties, documented sign‑offs, and audit‑ready documentation
• Drive finance‑focused digitalization initiatives, including reconciliation dashboards, automated reports, and workflow improvements
• Lead and develop booking and reconciliation analysts through technical guidance, training, workload allocation, and performance management