QA Support Coordinator

Join a trusted global healthcare services organization with decades of experience delivering independent medical evaluations, peer reviews, and compliance-driven solutions to clients worldwide.

The Opportunity

Be at the center of a fast-paced healthcare operations team, helping ensure reports are accurate, compliant, and delivered on time. Make a meaningful impact through strong coordination, communication, and quality-focused support.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100 in our 10-Year Club by 2025
• Dynamic talent network: 2,000 across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“Working for the best client and loving what you do makes everything enjoyable at work.” - Senior Broker, ASW Philippines.

What You’ll Do

• Receive and process client submissions, ensuring all required information is accurately entered and complete for clinical review
• Coordinate daily with the Clinical QA team to monitor workflow, track report status, and ensure timely completion of deliverables
• Maintain accurate documentation, trackers, and follow-up logs for report status, outstanding items, and client communications
• Review completed reports for accuracy, completeness, formatting, grammar, and compliance with quality standards before client delivery
• Manage client, physician, and internal communications regarding report status, clarifications, addendums, and related inquiries
• Ensure timely invoicing, proper record management, and adherence to client agreements, company policies, and regulatory requirements
• Support operational efficiency by identifying report issues, escalating concerns when needed, maintaining HIPAA compliance, and performing other administrative duties as assigned

Key Criteria

• Minimum of 2 years of clerical or administrative experience in healthcare outsourcing
• Knowledge of HIPAA regulations is a plus
• Experienced in utilizing multiple software programs, including but not limited to Microsoft Office Tools (Word, Outlook, and Excel)
• Strong English communication skills; comfortable with calls and high-volume emails
• Excellent attention to detail, time management, and task prioritization
• Ability to work independently and efficiently under pressure in a fast-paced, high-volume setting

Work setup:

• Manila (BGC, Taguig): US Eastern Time of 8:30AM to 5:30PM (8:30PM – 5:30AM PHT). Fully on-site throughout the 6-month probationary period. Upon successful completion, it will transition to hybrid setup with 3 days onsite (Monday to Wednesday) and 2 days work-from-home (Thursday and Friday) – subject to satisfactory performance review.