Receptionist

About the job Receptionist

The Reception team serves as the first point of contact for customers and visitors, ensuring a warm, professional, and welcoming experience. Responsible for handling in-person inquiries, the role focuses on resolving concerns efficiently, providing accurate information, and directing issues to the appropriate departments when needed. Additionally, the team gathers on-site customer feedback to help enhance service quality and support continuous improvement across the organization.

Roles and Responsibilities

• First point of contact for customers and visitors, ensuring a warm and welcoming experience
• Handling in-person inquiries efficiently

• Identifying and resolving customer issues promptly and effectively

• Gathering and reporting customer feedback to improve services and products

• Handle escalated issues and address challenges in the appropriate department