83 genesys opportunities in Pasay updated today
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· Page 1 / 5Role and Key Responsibilities: Prepare schedules based on client/business requirement. Prepare efficient staffing models and analysis, to help leaders in decision making. Manage agent preferences, time-off requests, shift bid process, trainings and overtime based on the intraday reports on performan
Quess Philippines Corp.*Client - Accenture** As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless operations, addressing
Quess Philippines Corp.*Client - Accenture** As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless operations, addressing
Role and Key Responsibilities: Prepare schedules based on client/business requirement. Prepare efficient staffing models and analysis, to help leaders in decision making. Manage agent preferences, time-off requests, shift bid process, trainings and overtime based on the intraday reports on performan
Key Responsibilities: Responsible for end user support of the Genesys Cloud environment. Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud platform. Document user support request in our ServiceNow helpdesk software. Ability to implement
Role and Key Responsibilities: Prepare schedules based on client/business requirement. Prepare efficient staffing models and analysis, to help leaders in decision making. Manage agent preferences, time-off requests, shift bid process, trainings and overtime based on the intraday reports on performan
Key Responsibilities 1. Contact Center Configuration & Management Maintain and optimize contact flows (IVR), routing strategies, and queue configurations Ensure proper setup and continuous tuning of Genesys contact center environment for optimal performance 2. AWS Integration & Automation In
Key Responsibilities Genesys applications and systems support/administration in a multi-cultured environment. Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform. Create and update technical documentation, knowledge base artic
As WFM Real Time Analyst – you will be part of the Workforce Management team and will be responsible for real-time monitoring to ensure optimum service levels and agent productivity. This role serves as a point of contact for the leadership team regarding real-time management, scheduling, skilling,
TTEC DigitalAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer experience (C
TTEC DigitalAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer experience (C
TTEC DigitalOverview At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer expe
TTEC DigitalOverview At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer expe
TTEC DigitalOverview At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer expe
TTEC DigitalA leading technology company is seeking a professional to design, implement, and maintain Genesys Engage solutions. The role requires a minimum of 4 years of experience with the Genesys platform, strong analytical abilities, and excellent communication skills. Candidates should possess a Bachelor's
TTEC DigitalA leading technology company is seeking a professional to design, implement, and maintain Genesys Engage solutions. The role requires a minimum of 4 years of experience with the Genesys platform, strong analytical abilities, and excellent communication skills. Candidates should possess a Bachelor's
ConcentrixJob Title Genesys Solution Architect Overview The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are translated into scalable, secure,
Cobden & Carter InternationalAbout the job Sr. Technical Consultant - Genesys About the Role: A Genesys PureEngage Tech Consultant opportunity has become available in a BPO company in Manila. Responsibilities Identify, Coordinate, Document RCA for P1 and P2 issues Update KT for any new Issues and set up process to proactive ale
TTEC DigitalAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital is a leading global systems integrator focused on cust
ConcentrixA global customer experience solutions provider is seeking a Genesys Solution Architect to lead the design and governance of Genesys Cloud CX implementations. The ideal candidate will have over 6 years of experience in enterprise contact center environments, with a strong background in APIs, integra
On-site - Taguig >10 Yrs Exp Bachelor Full-time Job Description Professional Development Job Training Areas of Work : Genesys PureCloud, Genesys Framework, Implementation & Design, Customer Service Operations. We are looking for passionate and driven individuals who will help define service strategi
TASQ Staffing SolutionsA staffing solutions company is hiring a Technology Analyst – Voice Infrastructure Specialist (IT Assistant Manager) in Taguig. The role requires hands-on experience with Avaya Aura and Genesys Cloud, proficiency in telephony protocols, and a Bachelor's degree in a related field. Responsibilities in
Concentrix Quezon City, National Capital Region, Philippines Concentrix Quezon City, National Capital Region, Philippines 1 day ago Be among the first 25 applicants The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX im
Summary As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve coding, enhancing components across various systems or applications, and collaborating with team members to ensure t
*Job Title** Genesys Solution Architect *Overview** *Job Description:** The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are transla
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer experience (C
Optum, a UnitedHealth Group Company*JOB RESPONSIBILITIES** Gather, analyze, review, predict, and identify trends in complex data. Provide analysis and interpretation for operational and business review and planning. Support both short-term and long-term operational and strategic business activities through analysis. Develop and imple
Overview At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer expe
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer experience (C
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer experience (C
JOB RESPONSIBILITIES Gather, analyze, review, predict, and identify trends in complex data. Provide analysis and interpretation for operational and business review and planning. Support both short-term and long-term operational and strategic business activities through analysis. Develop and implemen
₱345,000 – ₱550,000/year
Estimation confidence: Low
Estimate based on market data for Pasay. Actual salaries may vary depending on experience, company, and area.
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