Quality Manager - 557+ job offers

Sutherland

About the Role We’re growing a high-performance US mortgage servicing operation and are looking for a Quality Manager who can drive real customer experience improvements—not just audit compliance. In this role, you’ll lead a modern QA program focused on first-contact resolution (FCR), customer under

Responsibilities: ● Drive continuous improvement through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations ● Lead hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and f

Job Expectations: Position Type: Experienced - Manager Employment Type: Full-Time, Permanent (Direct Hire) Work Setup & Location: Fully Onsite - Alabang, Muntinlupa Work Schedule: Weekdays; Night Shift Industry: IT Services & Consulting (BPO) About the Job: We are seeking an experienced Qual

Sutherland

About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology an

WNS Global Services, Inc.

₱65,000 - ₱80,000 /month

Role Reporting to the Sr. Group Manager To drive improvement initiatives assigned Key Responsibilities/Accountabilities Group Manager for Quality is responsible in driving performance to meet all Quality metrics Should have good client relationship (both internal and external) Coordinates with all d

Sutherland

Company Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-

Job description Experience With tech background (SQL / API) With Digital Advertising experience With Managerial experience 2–4 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role. Strong understandin

Job description REBISCO in Mabalacat is searching for a Quality Assurance/Quality Control Head to ensure compliance with statutory requirements and timely addressing of quality issues. The ideal candidate should have over 5 years of experience in this field and a Bachelor's degree in Chemical Engine

Concentrix

Training & Quality Manager 2-3 years of Training and Quality Manager experience in a BPO environment, specifically Technical Support accounts Intermediate level or master in using excel. Can join ASAP within June Job Description The Manager I, Training assist with the analysis, scheduling and implem

Concentrix

Training & Quality Manager 2-3 years of Training and Quality Manager experience in a BPO environment, specifically managing AdTech, Digital Marketing, or Technical Support accounts College Graduate. Can join ASAP within May or June Job Description The Manager I, Training assist with the analysis, sc

Risk and Quality Manager (Quality Assurance Manager) Work set up: hybrid Shift: day shift Location: Pasig As part of the Risk and Compliance team you are responsible for the quality assurance initiatives, promoting operational effectiveness and compliance with audit standards. As a Manager, you guid

Conduct pre-loading, loading, transit, and unloading inspections of vehicles transported by car carriers. Ensure all vehicles are handled, loaded, secured, and transported in accordance with company standards and client requirements. Inspect vehicles for existing damages and verify their condition b

TELUS Digital

Position overview: The Customer Experience Global QA Manager supports Non-Strategic Global Programs Operations by developing strategies, understanding performance gaps and operational needs to help drive sustained performance across all supported regions. This role enables standardization of quality

This role involves supporting requests via phone, email, and chat, including changes to reservations, utilizing Sabre/Apollo GDS systems, making outbound calls, and offering cost-effective travel alternatives. Requires 1-2 years travel services experience, GDS proficiency, US domestic travel knowled

GSK

Business Introduction We manufacture and supply reliable, high-quality medicines and vaccines to meet patients’ needs and drive our performance. Our network of 37 medicines and vaccines manufacturing sites delivered 1.7 billion packs of medicines and 409 million vaccine doses in 2024 to help make a

Experience With tech background (SQL / API) With Digital Advertising experience With Managerial experience 2–4 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role. Strong understanding of quality ass

SID Global Solutions

Overview Responsible for overseeing the testing lifecycle of the applications within its domain and integrated applications. This role involves test execution, implementing test strategies, managing test cadence, mentoring team members, and ensuring high quality deliverables through defect tracking

Training & Quality Manager 2-3 years of Training and Quality Manager experience in a BPO environment, specifically Technical Support accounts Intermediate level or master in using excel. Can join ASAP within June Job Description The Manager I, Training assist with the analysis, scheduling and im

Experience With tech background (SQL / API) With Digital Advertising experience With Managerial experience 2–4 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role. Strong understanding of quality ass

EPSILON GROUP SERVICES INC. is looking for a Hospital Billing Healthcare Quality Supervisor to lead QA teams in Metro Manila. The role involves ensuring compliance and driving quality performance in a night shift setup. Experience in hospital billing QA and strong auditing skills are essential. The