Slot Ambassador

SOLAIRE RESORT ENTERTAINMENT CITY<\/span>

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Ensure excellent service by maintaining machine functionality, building positive customer relationships, and responding promptly to machine issues such as hand pays, jackpots, and malfunctions.<\/span><\/p>

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Requirements<\/h3>

• Provide top -tier service to both internal and external guests.<\/span>

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• Maintain a professional appearance and greet guests courteously.<\/span>

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• Ensure slot machines are functioning properly; attend to minor malfunctions and replenish slot tickets.<\/span>

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• Place "Out of Order" signs on broken machines and notify technicians and supervisors for repairs.<\/span>

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• Engage proactively with slot customers to foster positive relationships.<\/span>

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• Regularly patrol assigned areas, responding swiftly to guest concerns and machine service needs.<\/span>

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• Assist guests with gaming machines and provide information about casino events and services.<\/span>

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• Clearly explain game rules, payouts, and jackpots to guests.<\/span>

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• Assist with machine payouts according to department policies.<\/span>

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• Keep slot areas clean and organized.<\/span>

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• Protect company assets, including gaming keys.<\/span>

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• Complete sign -in/out sheets for radios and keys.<\/span>

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• Comply with all gaming regulations and company policies consistently.<\/span>

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• Follow safety protocols at all times.<\/span>

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• Maintain confidentiality within the department and company.<\/span>

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• Communicate openly with supervisors.<\/span>

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• Report safety hazards, intoxicated or disruptive guests, cheating, disputes, or other issues immediately to a supervisor.<\/span>

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• Escalate guest concerns to supervisors as needed.<\/span>

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• Support supervisors with operational tasks and concerns.<\/span>

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