Workforce Planner (Entry level)

Strategic Purpose of the Role

This position supports the organization’s objective to improve labor accuracy, operational efficiency, and cost control while enabling scalable, network-wide workforce planning. The Planner will contribute to building a predictive labor framework that aligns staffing levels with operational needs and business growth.

Key Responsibilities:

Labor Planning & Allocation

• Develop and maintain labor plans using APS tools to align staffing with forecasted workload and operational demand.
• Allocate workforce resources across departments to ensure productivity, efficiency, and service-level expectations are met.
• Transition planning processes from manual methods to a standardized, system-driven framework.
• Monitor real-time workforce allocation and recommend adjustments to improve headcount accuracy.

APS Transformation Support

• Support implementation of the Advanced Planning & Scheduling framework and related Standard Operating Procedures (SOP).
• Assist with configuration, validation, and ongoing optimization of APS planning workflows.
• Partner with leadership to establish clear labor planning ownership and accountability.
• Contribute to building scalable planning models that support network-wide deployment.

Data Integrity & Workforce Visibility

• Validate and maintain workforce data integrity within HR systems, including Paylocity workforce records and agent assignments.
• Identify and resolve issues impacting labor forecasting, including clock-in discrepancies and inventory movement impacts.
• Maintain labor planning trackers and standardized efficiency rate templates.
• Provide leadership with reporting that enhances visibility into workforce utilization and performance.

Operational Collaboration

• Partner with warehouse supervisors, operations leadership, HR, and finance teams to gather efficiency metrics and improve planning accuracy.
• Support cross-functional initiatives integrating VAS, Dropship, and HR systems into the labor planning model.
• Assist in training and onboarding support planners as the APS model scales.

Qualifications:

• Bachelor’s degree in Business, Operations Management, Supply Chain, or related field preferred.
• Entry level with some experience in workforce planning, labor planning, operations planning, or warehouse planning environments.
• Strong analytical skills with the ability to interpret workforce data and forecasting models.
• Advanced Excel skills and experience with workforce management or scheduling systems preferred.
• Knowledge of HRIS platforms (Paylocity or similar) is a plus.
• Strong communication and organizational skills with the ability to work cross-functionally.

Core Competencies:

• Data-Driven Workforce Planning
• Labor Allocation Strategy
• Operational Efficiency & Cost Control
• Forecasting & Predictive Planning
• Process Standardization
• Cross-Functional Collaboration