A Renzo Laus

Versatile professional with a proven track record across diverse roles in customer service and technical supervision. Experienced in engaging with clients of various nationalities, delivering accurate product information, and ensuring meticulous record management. Currently a Slot Technician Supervisor in a casino, where I lead operations, guide team performance, and uphold compliance standards.

Passionate about combining strong communication skills with leadership expertise to drive efficiency and customer satisfaction.

Slot Technical Supervisor at Royce Hotel & Casino (2022-07 – Present)

• Provides technical support for slot machines and assists customers experiencing operational issues.
• Responsible for defining machine configurations of different manufacturer like Aristocrat machines, LNW Machines, Aruze and Konami Machines, connecting different game link on jackpot controller like OneLink and defining machines on the casino System like IGT Advantage.
• Maintains accurate maintenance and inventory records of spare parts of different manufacturer.

System Support Technician at RGB Ltd. Philippines (2018-08 – 2021-06)

• Provided on-site support for troubleshooting slot machines and system applications on every workstations.
• Handled installation and setup of new slot machines, ensuring proper configuration and seamless integration into casino systems.
• Performed installation and setup of jackpot controllers and jackpot link systems to ensure seamless integration and reliable operation.

Customer Care Representative at Teleperformance Philippines (2017-07 – 2018-08)

• Assisted customers by addressing all inquiries and resolving issues related to their network services.
• Provided remote troubleshooting support for customer devices via phone.
• Resolved issues, and provided accurate information about products and services while maintaining a customer-focused approach.

Bachelor in Industrial Technology Major in Computer Technology – Bulacan State University (2013-03 – 2017-05)