Abbyreyshi Cantado

I am a tenured driven and efficient customer service professional with 5 years experience serving Cigna health care insurance.

CUSTOMER SERVICE ADVOCATE - Providers line

(2020-01 - 2025-01)

• answer inquiries regarding claims, eligibility, covered benefits and authorization status issues
• provide first call resolution through issue documentation and resolution with appropriate internal resources, follow up and ensure closure with the contract who initiated the inquiry
• endorsed for offline task, emailing (GOP letter)
• Crosstrained for Carribean 2 (US providers line) and provided back-up for other customer service representative when needed
• Trained wave 3 for Carribean 6 (International account)
• Assigned as POC for Carribean 6

Bachelor of Special Education - BEED (SPED) - Laguna State Polytechnic University Sta.Cruz, Laguna (2014 - 2018)

Secondary Education - Sta Catalina National High School (2010 - 2014)