PHARMACY FULFILLMENT CLERK - UNITED HEALTHCARE GROUP now Optum - AYALA UPTECH HUB, Diliman, QC, Philippines
(2016-08 - 2018-05)
- Accepts all calls, updates oneself through team buildings, have series of trainings per updates on the work. Have time for documentation and overtime if needed.
- Had fun games, perks and surprises including company social events. Enhancing out our skills on type speeding and winners for more call appreciation. Makes transfers calls if needed, signs to company upgraded policies for pharmacists. Join the company's exercise routine before starting our work.
DEPARTMENT NUTRITIONIST DIETICIAN OPERATIONS MANAGER - STO. NIÑO HOSPITAL now SALVE REGINA GENERAL HOSPITAL INC. - Marikina Highway, Dela Paz, Pasig City near semicon building, Philippines
(2013-08 - 2015-05)
- Accepts all patient related calls, updates the Department through team buildings, have series of trainings per updates on the work. Have time for documentation and overtime if needed.
- Does the monthly evaluation and reports for Depart of Health Inspections. Trains staffs and makes their schedules and staff food allowance monthly.
- Does Managing and Consultation of patients until they are discharged from the company premises. Evaluyes staff performances.
- Had fun games, perks and surprises including company social events.
- Enhancing out our skills on type speeding. Makes transfers calls if needed, signs to company upgraded policies for the DIETARY DEPARTMENT.
WFM TRAINEE - INSPIRO - ALPHA BUILDING, Pasig City, Philippines
(2025-01 - 2025-05)
- Accepts all customer related calls for the bank transactions, updates the customer relationship management tool, does selling over the phone or upselling, does making payments, follows the guidelines for call flow strictly following the KPI or metrics, targeting higher scores, trying my best to get good CSAT customer service surveys from every call and as for the perfect attendance.
- Assist staffs where to sit in the production floor was always asked to restart all the PC.
- Does side barge for staffs and see if they are doing the call flow and take notes during their calls and proper notation, proper hold of their calls, and proper resolutions.
