Abigail Pinpin

To secure a position with a reputable company where I can maximize my skills and background in business studies, while effectively addressing customer concerns and contributing to overall customer satisfaction.

Customer Service Representative (CSR - Teller) - Metropolitan Bank & Trust Company - Marikina, Philippines

(2022-11)

• Achieved a consistent customer satisfaction rating of 95% by delivering efficient and courteous service.
• Handled customer inquiries, account-related concerns, and transaction requests in a timely and professional manner.
• Processed a variety of banking transactions such as deposits, withdrawals, and fund transfers with high accuracy.
• Promoted bank products and services, contributing to branch sales goals.
• Ensured strict compliance with KYC and AML regulations to maintain account security.
• Maintained daily cash balances and minimized discrepancies through diligent cash handling and reconciliation practices.

Bachelor of Science in Business Administration - Human Resource Development Management - SSS Village, Marikina City, Philippines (2015-05 - 2020-04)