Web-Based Order Management System at Academic Project (2026-04 – 2026-06)
- Built a web-based order management system that streamlined order submission, tracking, and processing tasks for improved workflow efficiency.
- Integrated automated data capture and storage across Excel and database workflows to improve record accuracy and management.
- Tested, debugged, and optimized the application to strengthen reliability and performance.
- Designed a responsive user interface to support usability and realistic order-processing workflows.
Web Developer – Personal Portfolio Website at Independent Project (2026-04 – 2026-05)
- Built and deployed a responsive portfolio website using modern web technologies
- Implemented interactive UI features (animations, smooth scrolling, dynamic sections)
- Managed version control using GitHub and deployed via Netlify
- Continuously improved performance, accessibility, and user experience
Freelance Form/Documents Builder at Self-employed (2019-09 – Present)
- Create custom forms and documents for clients, including contracts, proposals, and legal templates, ensuring accuracy and compliance
- Automate test cases using Katalon Studio to enhance testing efficiency for client applications
- Collaborated with clients to gather requirements and provide tailored solutions, enhancing both documentation processes and test automation
- Utilize tools like Katalon, MS Word, PDF and Excel to streamline workflows and improve overall productivity
Operations Supervisor I at Reed Elsevier Shared Services (2018-09 – 2019-09)
- Spearheaded process improvement initiatives that significantly enhanced system efficiency and streamlined workflow automation across operational workflows.
- Collaborated with cross-functional teams to implement new technologies and support product integrations.
- Analyzed operational gaps and introduced solutions to improve system performance and team productivity.
- Supported system deployment and transition activities to maintain stability and service quality.
Template Developer at Reed Elsevier Shared Services (2012-03 – 2018-09)
- Developed and maintained automated templates using scripting, macros, and computations
- Designed and debugged complex form logic, resolving software issues and improving functionality
- Performed software testing, bug tracking, and troubleshooting using structured approaches
- Maintained and optimized databases (Microsoft Access) for digital form systems
- Collaborated with developers and stakeholders to deliver high-quality, production-ready solutions
Content Editor at SPi Global (2008 – 2012)
- Automated and tested digital forms using scripting tools (Hot Docs Professional)
- Conducted quality assurance to ensure accuracy, functionality, and compliance
- Identified system issues and coordinated with developers for resolution
- Assisted in training team members on tools and system processes
Data Analyst at SPi Technologies (1996 – 2008)
- Performed data validation, testing, and quality assurance for digital content systems
- Analyzed errors and ensured compliance with structured data formats (SGML, DTD)
- Contributed to high-accuracy data processing and system output validation
