Adrian Bagagnan

Information Technology professional with experience in POS systems, IT infrastructure support, hardware and software troubleshooting, network management, CCTV systems, and IT asset management. Experienced in providing onsite and remote technical support while maintaining business operations

IT Associate/Supervisor - SM RETAIL INC. - SM Headquarters MOA Complex Pasay, City

(2023-07)

• Maintains POS terminals, MSPGterminals, servers, workstations and IT equipment
• Conducts regular checking of IT assets in the branch to ensure compliance with agreed uptime
• Performs first-level troubleshooting and repair of IT assets in mall-base and offsite stores
• Handles incidents and service requests based on SLA requirements
• Implement application updates using written guides by second level support team of head office
• Maintains accurate records of IT Assets ensuring proper tracking accountability, compliance, and availability of resources to support business operations
• Performs CCTV hardware installation and troubleshooting
• Supports third-party staff with incident resolution, IT equipment maintenance, network project surveys, and other tasks assigned by head office
• Provides monthly IT operations updates

IT Service Engineer - SMITS Inc. ITMSI - General Trias City, Cavite

(2021-09 - 2023-07)

• Provides onsite and remote support for hardware and software issues (deployment, installation, troubleshooting)
• Troubleshot network connectivity, LAN wiring, and computer equipment issues
• Performs CCTV troubleshooting and maintenance
• Supports system upgrades and infrastructure improvements
• Works cross-functionally within organization and external partners, integrators and vendors

Bachelor of Science - Information Technology - National College of Science and Technology (2014 - 2020)