Adrian Dave Oliveros

Dynamic Customer Service Representative with a Proven track record at Foundever, Fraud Analyst at Concentrix Baguio, adept in complaint resolution and critical thinking. Enhancing customer loyalty through empathetic service and efficient problem-solving. Skilled in computer proficiency and active listening. I excel in transforming high-stress situations into positive customer experiences, significantly contributing to company success.

Customer Service Representative - Foundever - Baguio City

(2022-12 - 2025-05)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

CSR - Advisor I - Concentrix - Baguio City

(2025-06 - 2026-08)

• Review, verify, and resolve suspicious financial or account transactions.
• Handle fraud-related customer inquiries, chats, calls, or victim interviews.
• Ensure strict adherence to security and fraud prevention policies.
• Maintain accurate case documentation and prepare periodic risk or audit reports.
• Partner with banking authorities, clients, or internal teams to escalate security incidents.

Bachelors of Science - Information Technology - Pangasinan State University (2018 - 2022)