Process Associate / CPC Medical Coder / Contact Tracer at UST Global (2019-01 – 2022-12)
- Approves and denies medical insurance claim
- Process medical insurance appeals
- Contact tracing nurse for Trinity College and Quinnipiac University in Connecticut USA
- Does calls for contact tracing and check ins with quarantined patients during the pandemic
- Approves and denies procedure request based on individual medical plan coverage and exclusions
- Reviews specific individualized medical plans
- Prepares medical notes for USRN medical review of procedure requests
- Speaks with US nurses and doctors to obtain medical and clinical information of patients
- Computes co-pays for New York clients
- Creates manual letters for New York patients, doctors and facility
Associate Clinical Administrative Coordinator (2015-01 – 2016-12)
- Approves and denies medical insurance claim
- Process medical insurance appeals
- Contact tracing nurse for Trinity College and Quinnipiac University in Connecticut USA
- Does calls for contact tracing and check ins with quarantined patients during the pandemic
Customer Service Representative (Universal Freight CSR) (2011-01 – 2012-12)
- Universal agent
- Shipping Agent
- Answering calls and assisting American customers regarding shipment issues
- Scheduling pick-ups, tracking shipments and handling billing issues for our Corporate American Market
- Submits reports of incidents and complaints regarding damaged and lost shipments
- Calculates shipping costs
- Gives information about estimated time of arrival of shipments
- Guiding customers with general information about the company and opening new accounts for freight shipments
